In fairness to all, we don't discuss pricing on the Wall. Thanks for your cooperation.
You’re right it’s not rocket science, it’s harder @seniorB648
. Good luck.
JC, did you speak with the local Viessmann rep? That's what the rep is there for. The rep knows the pros and knows the goons. RI had no clue which contractors are which, it's not their role. Yes maybe they should have returned your call.
It's a different age and sadly many people have no idea the world up and changed. A memo was not sent out. Up till 15 or 20 years ago, a knuckleheaded bafoon could successfully make a heating system work.
Some plumbers can't install a high tech boiler like Viessmann if they were paid. Some hvac dudes can not deal with piping especially mixing valves. All trades people have their wheel house, what they are good at ( well that was a broad stroke), and then they do the stuff when times are tight. You know, Learn On The Fly.
The days of homeowners complaining they hired the wrong guy...those days are coming to an end quickly. Why treat heating systems like a loaf of bread? It's an item that must be professionally installed. Why not find the best heating gup in your community and install what THAT guy is familiar with? I fear your intentions were correct but the order was backwards. Hire the pro, and let him stand proud behind his work.
If the guy that installed the system is a pro, he would stand behind his work. If he's a goon, he will run and make you chase him.
Best of luck
I would like to just take a moment to resurrect this thread.
Quick background, I'm a wholesaler we sell Viessmann boilers, my dad sold Viessmann boilers that's what paid for my childhood. I am unashamed to say that I am biased.
This is a big weekend in my region, we are a summer destination (northern MI) we had an issue with a CU3A that was installed about a year ago, which is pretty uncharacteristic of our Viessmann boilers, and this series in particular, which have proven to be rock solid machines. Sales **** I know sorry!
Anyway, reading through this thread I see many comments on how wholesalers and manufacturers generally do not take care of their end users anymore. It is by pure chance I stumbled upon this thread at such a related moment. One of my contractors was replacing ignition/ionization electrodes in a CU3A57 today and managed to fry a control board in the process. We don't discuss price, but you guys know this is not a cheap part.
Anyway. Our contractors are what make our paychecks, that's how we operate. Of course I didn't have a board on my shelf, we haven't stocked these boilers for long, and they don't really "fail" they get fried. So I did what every wholesaler should do. I took a brand new board off of a stock boiler to give to the contractor so that the end user would have hot water this week. In the meantime I contacted our regional sales rep (he was on vacation by the way) , who is a licensed mechanical contractor himself (even has commercial boiler licenses in michigan and ohio still), to make sure I had done the right thing in this instance. Everything panned out, our rep was on the way to a homeowners place to troubleshoot a boiler that had been installed wrong when I contacted him. He fixed the issue he was tasked with, and our issue was taken care of seamlessly.
This whole thread had me scratching my head. The only issue I have ever had with viessmann is the tech support line. But being a wholesaler I have ready access to sales rep, and my sales guy (who does so much more than sales) The sales reps do make it out to customers houses. they do trouble shoot, they do make sure that the boiler is installed correctly. And at least in terms of my warehouse, we do make sure the contractors that install our equipment have us as support before they ever even call tech support, for any product we sell.
Just wanted to make it known that there still are old school suppliers who actually hold themselves accountable for the equipment they sell.
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35 years ago today, this young lady said "I do" and she's been putting up with me ever since. Now, we have seven children (six daughters) and six grand children.
Happy anniversary to the best wife I've ever had! I love you Trena.
The General Society of Mechanics and Tradesmen of the City of New York has become a large part of my life since I retired from speaking. Last year, I came out of retirement for an evening to talk about what we did with the steam system in The Society's landmarked building at 20 W. 44th Street in Manhattan. I volunteered to do another session on June 5. This one will be The Roots of Radiant. Join us if you can. We'll have fun.
Details are here: https://generalsociety.org/?page_id=378
If it were entirely up to me, our house would be cold enough to hang meat from the ceilings. But I’m married, so I compromise.