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Good morning, folks. I work for Laars. We are asked frequently for conversion instructions and stickers. Either the contractor wants an "official" one from us, or an inspector does. When someone needs an instruction sheet, we offer to email a pdf, but still some people want a "real" one shipped. I know it seems like a very small thing, but there are real costs associated with selling these. Just like contractors have costs that people may not think about like insurance, training, employee benefits, stock, vehicle registration/maintenance, etc. We pay a vendor for these items, and pay people to order them, receive them, store them, pick them, pack them, ship them, etc.. No different than the process to get controls, gas valves and blowers, etc., in house and out to a job.

Anyway…. just wanted you to hear my side of things. Have a great day, and thanks for all you do!

Thank you, @Joannie , for that clear answer! The price quoted for assembling a change packet is actually quite reasonable — these things don't happen for free.

There is also a reason for not including a variety of connection or other options in the original install manuals. I regret to say that they may not be read at all by many people — and worse, that they may be really confusing for people who lack basic knowledge (thermostats are even worse — when they say something like connect the red wire to this screw and the white to that one… and the wire colours aren't the "standard" one…). Having a specific and complete instruction package for a particular modification — and charging enough for it so that when the installer calls for help for a non-standard situation — isn't being petty.

And last, as comment on us — the denizens of The Wall. I hope no one has ever figured out just how much free — and top quality — advice some of these folks are giving out here… it's staggering.