Welcome! Here are the website rules, as well as some tips for using this forum.
Need to contact us? Visit https://heatinghelp.com/contact-us/.
Click here to Find a Contractor in your area.
Best Of
Re: Polymer PEX fittings
My particular application would be a high temperature baseboard heating system. 180°.
Polymer PEX fittings
Any experience with these fittings? Fraction of the price of comparable brass fittings. Comparing Viega to Viega. Any upside? Any downsides? Thanks.
Re: Short WH life...
maybe put a copper jumper across hot-cold if you don't find anything else
Short WH life...
Hi All.
I had a call out to replace a water heater under warranty today.
Typical glass lined tank w/ an anode rod.
I installed it almost 5 yrs to the day.
City water here in NH.
That replaced another water heater that lasted only 3 yrs.
The Di-elec nipple on the hot was severely corroded. The cold looked almost new.
All the std stuff. Potable water extrol, vacuum relief valve. Ran at approx 125F
I looked last time to see if there was an electrical ground issue but noting looked out of order.
I have done plenty of work in this small city over the years and others dont have the same issues.
Any ideas where I should start looking?
I had a call out to replace a water heater under warranty today.
Typical glass lined tank w/ an anode rod.
I installed it almost 5 yrs to the day.
City water here in NH.
That replaced another water heater that lasted only 3 yrs.
The Di-elec nipple on the hot was severely corroded. The cold looked almost new.
All the std stuff. Potable water extrol, vacuum relief valve. Ran at approx 125F
I looked last time to see if there was an electrical ground issue but noting looked out of order.
I have done plenty of work in this small city over the years and others dont have the same issues.
Any ideas where I should start looking?
kcopp
1
Re: Base/Support for Heat Pump Condenser Unit
You could always build a little box out of concrete block filled with dirt and pour a pad on top of it like a little porch. Make sure it is big enough for whatever future unit might go on it.
mattmia2
2
Re: PSI not registering on Digital Gauge on Suction Side.
You can always connect the high side gauge to the low side and see what it reads. ( YOU CAN'T CONNECT THE LOW SIDE GAUGE TO THE HIGH SIDE).
mattmia2
2
Re: Cycling Steam Boiler
If you keep your hand on the steam riser coming out of the top of the boiler, you will feel a change in temperature when the water gets there. Then turn the water off.
bburd
2
Re: Follow-up question from the Wall Street Journal reporter
For me everyone gets a call back who leaves a voice mail. Our clients with a service agreement don't care how much it costs, they care about when can you be there. Even though they're looking at the temperature on their phone from 70 miles away. "We're coming out this weekend so we need it done ASAP." Newborns are less pampered than half these people, so they get the live voice of reassurance. After they leave the voice mail. No voice mail, no call back.
Non agreement calls still get a call back. But just to tell them that the office will contact them in the morning, or on Monday if a weekend, to schedule a visit. And no matter how many times you say "schedule a visit", they seem to tell the office, "You're man said you'd be here today at 8:00 am." If they're adamant and urgent on the voice mail, they calm down once I tell them the after hours or holiday rates.
Non agreement calls still get a call back. But just to tell them that the office will contact them in the morning, or on Monday if a weekend, to schedule a visit. And no matter how many times you say "schedule a visit", they seem to tell the office, "You're man said you'd be here today at 8:00 am." If they're adamant and urgent on the voice mail, they calm down once I tell them the after hours or holiday rates.
HVACNUT
1
Re: Follow-up question from the Wall Street Journal reporter
Seems like an odd question. If you don't respond or return the call, it could be the last time that person calls your company 
What business are you in? Seems polite customer service should be universal regardless of the industry.
If you are an employee blowing off customer calls, that may come back to bite you!
Does this reporter return your calls or txt? Urgent or not
What business are you in? Seems polite customer service should be universal regardless of the industry.
If you are an employee blowing off customer calls, that may come back to bite you!
Does this reporter return your calls or txt? Urgent or not
hot_rod
2
Re: Follow-up question from the Wall Street Journal reporter
I would never blow off a call for that reason. I might not (read "almost certainly wouldn't", unless I was expecting it) answer/listen to it, though.
But, I'm an installer. We have a service team for that.
One of the highlights of my career was getting off of the on-call list.
ratio
1