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!! Code 11 - Brand new Rinnai V65e !!

HELP!

Brand new Rinnai V65e installed, getting code 11.

Gas company came out, meter and regulator works perfectly fine.

We have no hot water, really frustrated!!

Any one here have any ideas?


Comments

  • pecmsg
    pecmsg Member Posts: 1,977
    Try calling a service company. The gas company's only concern is gas leaking or CO levels!
  • duranduran
    duranduran Member Posts: 4
    i did call them, gas company, they came out, checked the pressure, checked the meter and the regulator. all checked out.....FRUSTRATED =\
  • Jamie Hall
    Jamie Hall Member Posts: 15,821
    Not the gas company. Call your Rinnai dealer or installer.
    Br. Jamie, osb
    Building superintendent/caretaker, 7200 sq. ft. historic house museum with dependencies in New England
  • lchmb
    lchmb Member Posts: 2,997
    So brand new? Did it ever work and if so how long? Was it installed by the gas company or someone else?
  • duranduran
    duranduran Member Posts: 4
    welll...tech came by (again), checked for a bad ground - wasn't that. He checked one of the connectors that was routed to the flame rods/ ignitor and it wasn't even on right. it' slid right off, he pushed it up on - it clicked and BOOOOM FIXEDD!
  • pecmsg
    pecmsg Member Posts: 1,977

    welll...tech came by (again), checked for a bad ground - wasn't that. He checked one of the connectors that was routed to the flame rods/ ignitor and it wasn't even on right. it' slid right off, he pushed it up on - it clicked and BOOOOM FIXEDD!

    i did call them, gas company, they came out, checked the pressure, checked the meter and the regulator. all checked out.....FRUSTRATED =\

    Did they do a Combustion analyses?
  • duranduran
    duranduran Member Posts: 4
    i have no clue, we ran all the faucets and showers in the house. All get hot water at the same time.
  • Tom_133
    Tom_133 Member Posts: 734
    So apparently they didn't do a combustion test on initial fire, or it wouldn't have fired long enough to do the test. Ugh, the gas company.
    Tom
    Montpelier Vt
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