!! Code 11 - Brand new Rinnai V65e !!

duranduran

HELP!

Brand new Rinnai V65e installed, getting code 11.

Gas company came out, meter and regulator works perfectly fine.

We have no hot water, really frustrated!!

Any one here have any ideas?

pecmsg

Try calling a service company. The gas company's only concern is gas leaking or CO levels!

duranduran

i did call them, gas company, they came out, checked the pressure, checked the meter and the regulator. all checked out.....FRUSTRATED =\

Jamie Hall

Not the gas company. Call your Rinnai dealer or installer.

lchmb

So brand new? Did it ever work and if so how long? Was it installed by the gas company or someone else?

duranduran

welll...tech came by (again), checked for a bad ground - wasn't that. He checked one of the connectors that was routed to the flame rods/ ignitor and it wasn't even on right. it' slid right off, he pushed it up on - it clicked and BOOOOM FIXEDD!

pecmsg

duranduran said:

welll...tech came by (again), checked for a bad ground - wasn't that. He checked one of the connectors that was routed to the flame rods/ ignitor and it wasn't even on right. it' slid right off, he pushed it up on - it clicked and BOOOOM FIXEDD!

duranduran said:

i did call them, gas company, they came out, checked the pressure, checked the meter and the regulator. all checked out.....FRUSTRATED =\

Did they do a Combustion analyses?

duranduran

i have no clue, we ran all the faucets and showers in the house. All get hot water at the same time.

Tom_133

So apparently they didn't do a combustion test on initial fire, or it wouldn't have fired long enough to do the test. Ugh, the gas company.