A shout out
to Chicago Faucets, and especially to Kayla Montano. I was faced the other day with an old kitchen faucet (well, not that old — only 30 years or so) the spout of which had corroded and broken at the base. Local supply house (which alleges they carry Chicago Faucets) played dumb (no surprise there). Contacted Chicago Faucets directly to ensure I had the correct replacement part number and ask where to get it.
Kayla verified the part number, asked if I had a purchase order (no) or receipt (no — I mean, 30 years, come on). And then went and pulled the part off the shelf and sent it on out, no further questions asked. I didn't ask for a warrantee claim — just where to get it.
Can't beat that.
Thank you!
Building superintendent/caretaker, 7200 sq. ft. historic house museum with dependencies in New England
Comments
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Some companies step up like the old days.
1
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