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Problem with excessive noise in recently installed Lochinvar Noble boiler

mswhite
mswhite Member Posts: 1
The fan makes a high pitched whine when it runs that sounds like an electric saw sawing something thick. When it first was hooked up it made a sound like metal shearing—this has now turned into a this whine. It is even noisier outside where the vent is. It has to be turned down so it won’t run at night so we can sleep. It also may be making other high frequency noise because the dog won’t eat his food and drink when in the house and wants to be outside all the time on the opposite of the house relative to the vent. The boiler itself also is noisy when it runs. Lots of vibration—sounds like a jet plane when it runs. The installer says all this noise is normal. However, I would never have bought this boiler if this is just a common feature of the Lochinvar Noble boilers. So help! What can be done if anything? Can it be returned? Are there boilers that are quiet? How can I get action from the installers on this.
Many thanks for advice or information.

Comments

  • Jamie Hall
    Jamie Hall Member Posts: 15,350
    It's not normal. Theirs something amiss either with the boiler itself or the installation, and that's something for you to work on with the installer. How to get them to do that? That depends a great deal on you r relationship with them.
    Br. Jamie, osb
    Building superintendent/caretaker, 7200 sq. ft. historic house museum with dependencies in New England.
    Hoffman Equipped System (all original except boiler), Weil-Mclain 580, 2.75 gph Carlin, Vapourstat 0.5 -- 6.0 ounces per square inch
    DZoro
  • mswhite
    mswhite Member Posts: 1
    Thank you so much. I’m going to measure the frequencies and decibel levels so I have proof it has a problem. As a woman, it is hard to be taken seriously.
  • DZoro
    DZoro Member Posts: 1,047
    Jamie is correct, If the installer is having trouble figuring it out, have him call Lochinvar Technical support.
    That boiler is for the most part pretty quiet, on 100% fire may have the sound of air rush in at the outside vent but that's all.
    D
  • pecmsg
    pecmsg Member Posts: 1,884
    edited February 13
  • EBEBRATT-Ed
    EBEBRATT-Ed Member Posts: 8,519
    Call Lochinvar as others have mentioned.

    Is the gas connection to this boiler connected in rigid pipe or CSST flex pipe?
    rick in Alaska
  • mswhite
    mswhite Member Posts: 1
    It looks like the gas comes in to the bottom from a black rigid pipe that is a little bigger in diameter than the hot water pipes.

  • Zman
    Zman Member Posts: 6,438
    edited February 14
    Can you record the noise with your phone and post it? Video usually works well.
    "If you can't explain it simply, you don't understand it well enough"
    Albert Einstein
  • mswhite
    mswhite Member Posts: 1
    Instead of recording the sound I had a friend come over and measure the boiler’s sound levels. The decibels are within normal range but it is emitting frequencies in the 16,000 to 20,000 hertz range. This explains why the dog won’t eat or drink when it is on and even though this is beyond the range of normal hearing, I find it irritating. Plus, such high frequencies can damage your hearing. For comparison purposes we measured the sound level of a similar type of boiler a neighbor has which is brand new but not the same brand. Its frequency levels are extremely low and don’t even get close to this. Has anyone run into this problem?
  • EBEBRATT-Ed
    EBEBRATT-Ed Member Posts: 8,519
    @mswhite
    You need to try and isolate the noise. Stay in the basement and observe it. Turn your thermostat up high. Go to the basement and shut the boiler off when it stops then re start it observe when it makes noise. The boiler will start a just purge for a period of time with no flame Is it making noise then? Then the burner will ignite. Is it making the noise only when the gas flame is burning??. Does it make the noise when the flame goes out and it post purges? etc etc
    kcopp
  • mswhite
    mswhite Member Posts: 1
    Thank you. I did this. It makes the noise constantly after I turn it on. It seems to cycle every second or 2 going from a low level frequencies to 16000 to 17000 hertz and sometime 20,000 hertz. When gas goes off it just makes swish and no more noise.
  • EBEBRATT-Ed
    EBEBRATT-Ed Member Posts: 8,519
    @mswhite

    Sounds like a combustion issue. Is any of the gas piping connected to this boiler flex type piping. I asked this before
  • plumbbob
    plumbbob Member Posts: 16
    was boiler dialed in with a combustion analyzer
  • DZoro
    DZoro Member Posts: 1,047
    It needs to be set up with a combustion analyzer. Set high, and then low fire readings to the factory specifications in the installation manual. When this has been done and the issue were to continue, then contact the factory for further adjustments.
    D
  • Zman
    Zman Member Posts: 6,438
    I don't know anyone that troubleshoots sound by measuring the frequency. If you can post an audio, someone here has probably heard the same noise and help diagnose.
    Incorrect combustion and harmonics through the gas lines are common causes of noise in these kinds of boilers.
    "If you can't explain it simply, you don't understand it well enough"
    Albert Einstein
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