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Is TAPPAN the problem or is the tech the problem?
Hi all, I just need some general insight for now. The old furnace (maybe 1970s) was replaced in Dec 2009 with a TAPPAN high efficiency (natural gas, forced hot air). This house is a duplex and it is rented out. Since the installation, I've replaced the condense pump, and the furnace has quit at least twice and is currently blowing lukewarm air and short cycling. (that's for another post) I've had several problems with the "smart" thermostat as well (I went back to the old Honeywell this year).
So, the furnace or thermostat has some problem almost every year, and tenants are understandably unhappy. After repairs during minus zero weather in 2017 (several companies tried several things-it took a few days to fix) I was never able to get the duct system balanced, although it was balance from 2010 to 2017....
This Sunday I paid several hundred dollars for an emergency visit and it's still blowing lukewarm air (but produced hot air when the thermostat was over ridden at the panel-so they thought it had been fixed). The repair guy also adjusted some of the dampers, thinking the hot air wasn't making it to the second story. But that isn't the problem bc last year the second floor was fine. So my question is; is Tappan reliable or known for issues? Or is this a tech problem? (I'm using a recommended company and had probably more than 5 different guys over the years). Is it possible their policy is to send the least experience tech first and if that doesn't work send a more experienced tech? I know this stuff is complicated-I'm not throwing the techs under the bus.
If I replaced it with another furnace which brands do you guys find most reliable? Would replacing it solve (most of) the problems? My stress levels at trying to keep this furnace working are at an unhealthy level-it is pretty much interfering with everything we do (vacations, etc). The furnace did lower my heating costs by $50 a month -but raised my repair bills-and stress-so exponentially. Opinions? What would you do if this were your rental property?