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Peerless Boiler Warranty Repair

AlexPetronAlexPetron Posts: 22Member
Hello. The pilot on my mom's 20-year old Peerless boiler recently turned from blue to orange. When this happened before, she called the gas utility who adjusted the pressure thus restoring it. This time, however, she called a local plumbing company. Two "techs" (using the term loosely) were dispatched and advised her that due to the age of the boiler and some isolated rust on the boiler jacket, there is leaking and the entire boiler would need to be replaced. During this "service call" (again, using that term loosely) they did not even request to see the boiler in operation. However, during their "diagnosis" they temporarily cut the power to the unit and temporarily shut-off the gas. Several hours later when my mom attempted to start-up the boiler, there is now no pilot and thus no heat.

I have since learned that Peerless warranties their residential hot-water boilers for a lifetime on the cast-iron sections. Does anyone here have experience with exercising the warranty options or with contacting Peerless? I have tried looking up their website and calling them, but getting anywhere, at least for me, is proving very difficult. Thank you very much for any guidance you can provide us here.

Comments

  • ZmanZman Posts: 5,262Member
    The warranty applies to defects in the actual cast iron parts and is limited to the original owner. I think it is very unlikely that you have a claim.
    The first thing you need to do is to get a service company that you trust out to diagnose both the pilot issue and to find the source of the leak. If it is in fact a defective cat iron section, they could contact peerless and see what can be done.
    "If you can't explain it simply, you don't understand it well enough"
    Albert Einstein
  • RichMRichM Posts: 2Member
    Alex, The Peerless boiler warranty is against manufacturers defects. Did the service people contact the local area reps? that is where you should start. To find your local Peerless rep, all you need to do is go to peerlessboilers.com to find the rep in your area.
  • John Mills_5John Mills_5 Posts: 926Member
    Sounds like some of our competitor's commission based sales techs. If the sucker has some age on it, it is shot and needs to be replaced. Like the one who told a lady that the heat exchanger on her boiler was cracked letting CO pour into the house. Our tech had to explain that CO would not pour out but water sure would -- and wasn't. Older people, especially ladies alone, are extra vunerable.
  • Jamie HallJamie Hall Posts: 11,204Member
    I expect you might have trouble getting warranty coverage -- not because Peerless isn't good; they are -- but because some isolated rust on the jacket may not be a leak at all, or not in the boiler.

    Find someone who is honest and knows what he or she is doing to come and give the thing a good servicing and going over.
    Jamie

    Building superintendent/caretaker, 7200 sq. ft. historic house museum with dependencies in New England.

    Hoffman Equipped System (all original except boiler), Weil-Mclain 580, 2.75 gph Carlin, Vapourstat 0.5 -- 6.0 ounces per square inch
  • DanHolohanDanHolohan Posts: 14,785Member, Moderator, Administrator
    RichM said:

    Alex, The Peerless boiler warranty is against manufacturers defects. Did the service people contact the local area reps? that is where you should start. To find your local Peerless rep, all you need to do is go to peerlessboilers.com to find the rep in your area.

    Alex, Rich is giving you very good advice. Please take it.
    Retired and loving it.
  • unclejohnunclejohn Posts: 1,420Member
    Was there any water on the floor?
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