Welcome! Here are the website rules, as well as some tips for using this forum.
If you've found help here, check back in to let us know how everything worked out.
It's a great way to thank those who helped you.
Peerless Boiler Warranty Repair
Hello. The pilot on my mom's 20-year old Peerless boiler recently turned from blue to orange. When this happened before, she called the gas utility who adjusted the pressure thus restoring it. This time, however, she called a local plumbing company. Two "techs" (using the term loosely) were dispatched and advised her that due to the age of the boiler and some isolated rust on the boiler jacket, there is leaking and the entire boiler would need to be replaced. During this "service call" (again, using that term loosely) they did not even request to see the boiler in operation. However, during their "diagnosis" they temporarily cut the power to the unit and temporarily shut-off the gas. Several hours later when my mom attempted to start-up the boiler, there is now no pilot and thus no heat.
I have since learned that Peerless warranties their residential hot-water boilers for a lifetime on the cast-iron sections. Does anyone here have experience with exercising the warranty options or with contacting Peerless? I have tried looking up their website and calling them, but getting anywhere, at least for me, is proving very difficult. Thank you very much for any guidance you can provide us here.