Triangle Tube Ceasing Operations
They ceased operating this morning. Any hear of a buyer, or are parts going to be unobtanium?
Comments
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WOW. I guess that happens when you have a recall that big. Customer service is being handled online so far at techsupport@triangletube .com
Edward Young Retired
After you make that expensive repair and you still have the same problem, What will you check next?
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Ceased operations completely. Even the tech support line says they are out of business as of today! All reps are released from what I was told. I just sent an email.
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All the stuff is online for now. How would like to go to work this morning and the doors are locked…. We are closed for business as of this morning!
Edward Young Retired
After you make that expensive repair and you still have the same problem, What will you check next?
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I think that happened to eastern airline in the 70s. Maybe 80s
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1991. aren't there like regulations about this type of product that it has to be supported and such?
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You would think! I have alot of them installed and one in my own home!
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I work for a large-ish distributor of their product and we have no information on what happens next. The rep was informed this morning that they are closing effective immediately. reps are on for 30 days as is usual with rep agreements, some reps have stock and do not know if they are stuck with it or not!. Seems they are now in charge of playing PR as triangle tube hasn't made a public statement about it. not surprised, lack of accountability is a sign of poor leadership so it makes sense they are closing up.
Going to try to call the Ideal boiler number and see if they are still in business, Triangle tube is part of the same company as Ideal so if you need parts that would be a source!
Edit: Ideal phone number still active, they have distribution in the east coast and west coast, with the Triangle Tube brand name in the middle. Hopefully they are just transitioning everyone to the main brand name, any Instinct boilers you have installed should be very similar if not identical to the Ideal boilers.
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They had a gasket leak carbon monoxide into the cabin?
And if the doors are locked, who will "THEY" enforce that rule against? And who is THEY anyway?
I know that my customers with TT boilers won't get a dime out of me. I don't even live there anymore
Edward Young Retired
After you make that expensive repair and you still have the same problem, What will you check next?
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i think it would be a liability that has to be covered in the bankruptcy case.
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called ideal...... they are closed too. Shocker
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that stranded inventory might be better than money in the bank.
Tariffs bit them too hard? joining Oventrop and Adey out the door
Bob "hot rod" Rohr
trainer for Caleffi NA
Living the hydronic dream1 -
The Ideal number has the same message during business hours. I called again after hours and it makes no mention of being closed. I think someone forgot to change the after hours message.
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man thats a bummer, I got a customer who has at least 5 boilers that are affected by the recall. They may be real sad tomorrow
Tom
Montpelier Vt0 -
If and when the parts run out, we'll be replacing boilers that could have gone on.
I'm sorry to see the company go like that. They've been with me my whole career.
8.33 lbs./gal. x 60 min./hr. x 20°ΔT = 10,000 BTU's/hour
Two btu per sq ft for degree difference for a slab0 -
Closing their doors may stop some of the hemorrhaging, but it won’t relieve them of the liability for what’s already out there in the field.
We had over 25 hours trying to correct one that we installed at the end of last season before they announced the recall. Everyday, tech support kept telling us to do something different when they knew there was a design flaw in the boiler. We finally demanded and got a new boiler. Then, a couple of weeks later they announced the recall. They knew all along that there were issues.
It’s a shame since they were the ones that introduced the fire tube HX in the US and the original boilers were very reliable.
Bob Boan
You can choose to do what you want, but you cannot choose the consequences.
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Ideal and TT/ ACV are part of Group Atlantic a French company. I don't recognize any of their other brands? In the US.
Bob "hot rod" Rohr
trainer for Caleffi NA
Living the hydronic dream0 -
What makes no sense to me is the boilers they were having problems with were the old "good design" (prestige) I haven't had issues with the "ideal built" instinct boilers with the exception of a board issue that caused slightly out of spec combustion on LP units, and that was during the first year they were being sold.
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Forum Moderator
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Im also curious about the fire tube design. I dont think I have it right, but for some reason I was told that TT designed and patented the fire tube design. Then they lost the patent. That sounds ridiculous anybody know the real story?
Tom
Montpelier Vt0 -
Really sad, they were pioneers in the industry….
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This is quite a surprise. I'm sad to see them go. Why couldn't it be Navien instead?
I really liked most of their boilers, the fire tube heat exchangers are easy enough to clean. Triangle Tubes controls were easy to use. I never had any problems with them.
The amount of stuff involved in correcting the recall was kinda ridiculous.
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People involved with the original iteration of IBC designed the firetube heat exchanger. They weren't able to get manufacturing to scale up and so the manufacturer they had re-tool all their equipment to make the firetube sought out new customers so their investment wasn't wasted. Triangle Tube was the biggest customer that bought them and ran the design through the tests (this is the first iteration of TT) The manufcaturer of the heat exchanger had some weird family drama that resulted in a split, and one of the manufacturers underbid the other to steal business but wasn't able to weld the stainless steel correctly, that resulted in about 6 months of defective heat exchangers that just about put TT out of business. The firetube design was still solid and now cost less money due to lack of trust, that is when you saw every other boiler manufacturer jump on the wagon. Triangle tube never fully recovered from those 6 months of defective heat exchangers, my customers still talk about it. This is the abridged version there is a lot more to the story of the 2 heat exchanger manufacturers but it really isn't important in the long run and I would probably get details wrong, basically just drama and business mixed with family.
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