What classes would be most beneficial to you or your employees?

RayWohlfarth

I will be doing more classes next year and wanted your opinion on which classes would be better for the techs. There are 3 options for the 4 hour classes:

1 Understanding & trouble shooting steam systems This would be on low pressure steam systems.

2 Understanding & troubleshooting hydronic systems. This would focus on hydronic systems

3 Common boiler mistakes This would cover both hydronic and steam and would include common mistakes I have seen

Thanks for help with this

Ray

Intplm.

Qualifying your customer and that customer's needs and how to relate to said customer.

Thats first. The rest, if the latter is done properly, will go much more smoothly.

JohnNY

I have some ideas for classes, Ray. How about:

“How to keep your mouth shut when I’m talking to the client.”
or
“The client doesn’t care what you and your girlfriend did this weekend.”

And there has to be at least a 1-hour Zoom on the topic “OMG will you stop getting fingerprints on the client’s walls.”

RayWohlfarth

@Intplm. Thats a good point

@JohnNY LOL I agree 100%

hot_rod

I would offer a menu of options to the potential shops . See what best fits their market and offerings

Ideally they sign up for all three over a period of time

Control wiring and troubleshooting is an important topic, many hydronic installers get tripped up on basic 24v wiring

Larry Weingarten

Hi, I agree with HotRod, troubleshooting. Teach the process, so your students can use it anywhere.
Yours, Larry

Pumpguy

The importance of IDENTIFYING THE PROBLEM.

So often people go round and round about what they want, but never get to accurately describing the symptoms they're dealing with, or what they really want to accomplish.

CLamb

https://forum.heatinghelp.com/discussion/comment/1810359#Comment_1810359

This is true for other fields also. I developed software for military and securities trading and have yet to find a user who can accurately describe problems. For that matter, requirements documents are usually written by folks who don't understand the problem they are trying to solve resulting in a product which doesn't do anything useful.

HVACNUT

https://forum.heatinghelp.com/discussion/comment/1810359#Comment_1810359

Look at the problem before looking for a solution.

Mad Dog_2

Dale Carnegie Training

pecmsg

troubleshooting

Basic electrical