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New heat pump installed yesterday and now some issues

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squigley
squigley Member Posts: 2

I had a new Bosch heat pump and Bosch air handler with an Aquecoil installed yesterday to replace an older traditional condenser and First Co water coil handler. It serves two zones. This morning I woke up with no hot water in the house. Also, I turned the two thermostats to a higher temp so the a/c would only kick on at 69°. The house temp was 67° so the system should have shut off, but it didn’t. I heard a distinctive “click” on the upstairs one thermostat but not on the lower zone one. So I turned both thermostats to OFF and the system continues to blow cold air. Any help or suggestions would be helpful. Thanks a bunch.

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  • mikedo
    mikedo Member Posts: 213
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    i would call the contractor who installed it

    SuperTechMad Dog_2STEAM DOCTOR
  • SuperTech
    SuperTech Member Posts: 2,205
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    This is why you get a warranty from the installer.

    Mad Dog_2
  • STEAM DOCTOR
    STEAM DOCTOR Member Posts: 2,040
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  • ChrisJ
    ChrisJ Member Posts: 15,915
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    How long did you wait?

    Most systems blow air for a minute or so after they shut down.

    Single pipe quasi-vapor system. Typical operating pressure 0.14 - 0.43 oz. EcoSteam ES-20 Advanced Control for Residential Steam boilers. Rectorseal Steamaster water treatment
  • EBEBRATT-Ed
    EBEBRATT-Ed Member Posts: 15,833
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    get the installer back.

  • jimna01
    jimna01 Member Posts: 36
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    Seriously get the contractor back to fix it. And then make sure you never use them again .

  • ChrisJ
    ChrisJ Member Posts: 15,915
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    So, if they come back and fix whatever is going on, what is the reason to never use them again?

    Because they came and fixed the problem?

    I'm confused.

    Single pipe quasi-vapor system. Typical operating pressure 0.14 - 0.43 oz. EcoSteam ES-20 Advanced Control for Residential Steam boilers. Rectorseal Steamaster water treatment
    kcoppGW
  • pecmsg
    pecmsg Member Posts: 4,952
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  • WMno57
    WMno57 Member Posts: 1,408
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    Could be some kind of defect that slipped through Bosch Quality Control. Happens to all manufacturers. Parts come from many suppliers all over the world. The most unreliable equipment is less than a month old, or something that has not been maintained. Once you get through the break in period, it's usually good for the rest of the warranty period.

    As a DIYer, it pisses me off that Manufacturers either wont honer their warranties for DIYers, or give us a hard time. So I don't spend my money on their junk!

    LRCCBJ
  • EBEBRATT-Ed
    EBEBRATT-Ed Member Posts: 15,833
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    Could be the equipment but is more likely an installer mistake. Probably didn't check thing out before they left in a hurry.

  • JUGHNE
    JUGHNE Member Posts: 11,102
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    Very well could just be simple control problem. Installers may not have a lot of experience in control wiring.

    You want a more experienced senior tech to come from that company and check things out.

  • tim smith
    tim smith Member Posts: 2,774
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    sh#$ happens, probably just missed something on set up or wire up. Should have done better on final check out when leaving. No reason to throw him under the bus as long as he comes back and fixes promptly.

    Good luck

    squigley
  • squigley
    squigley Member Posts: 2
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    Update: no sooner had I made the post above when I found my basement completely flooded with 2” of water. Long story short, the installer had left my furnace off after completing the job and said that when I flipped it back on the morning after install once discovered, the expansion tank was old and failed, causing flooding through the release valve. So he replaced the expansion tank free of charge and had his crew shop vac up the water and help me move a boat load of stuff into a dry area, took away two soaked rugs and other cardboard/ruined debris and paid to have a remediation company bring in two nights and days of dehumidifiers and fans. He also found a crossed/misconnected wire that had been causing the air handler not to respond to the thermostat and fixed that too, so the fan stopped it’s continuous running on the unit. So all in all, not the way I would have liked to spend my time, not the smoothest install by any means, but he did right by fixing the situation that he maintains was not really his fault because the expansion tank was gonna go at any moment due to age (just crossing fingers that he balanced the air in the new expansion tank when he put it in). Thanks for the suggestions.

  • EBEBRATT-Ed
    EBEBRATT-Ed Member Posts: 15,833
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    Good that he stepped up but I don't for a minuet believe his story about the expansion tank failing. They did something wrong that caused it to fail.

    The expansion tank sound like a story to cover up something they did wrong.

    There isn't anyone who can look at an expansion tank and say it's going to fail unless it has an obvious rust spot.

    And why did they leave the boiler shut off when they were done with the job?

    squigley
  • dko
    dko Member Posts: 642
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    If he wasn't at least partly responsible he wouldn't have done all that on his dime.

    But regardless, looks like the end result is good and he took care of it. Not many would step up and handle it like he did.

    squigleyCLamb
  • hot_rod
    hot_rod Member Posts: 22,472
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    Gosh give the guy a break!

    It's so easy to be an arm chair troubleshooter.

    Is there a person on this list that has a 100% perfect track record? On ANYTHING?

    Bob "hot rod" Rohr
    trainer for Caleffi NA
    Living the hydronic dream
    GWHVACNUTethicalpaulSuperTech
  • ChrisJ
    ChrisJ Member Posts: 15,915
    edited June 20
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    I'm proud to say I've made zero mistakes over the past hour.

    Single pipe quasi-vapor system. Typical operating pressure 0.14 - 0.43 oz. EcoSteam ES-20 Advanced Control for Residential Steam boilers. Rectorseal Steamaster water treatment
    JakeCKWMno57CLambWaher
  • HVACNUT
    HVACNUT Member Posts: 5,887
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    I can't count the amount of times I've left a service switch off or a disconnect pulled. And I consider myself a fairly decent tech. I try to remember to remember. But then I forget to remember. And as I get older (56), and the effects of the crash, it's not getting any better.

    Yes they are 100% stupid mistakes, but we are 100% human. If the tech is like me, he's way more upset than the client.

    SuperTech
  • hot_rod
    hot_rod Member Posts: 22,472
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    My best friend in high school family had a machine shop on their property. I spent a lot of time there tweaking snowmobile and mini bike engines.

    Then in Missouri my across the street neighbor had a machine shop that we hung around in. I bought some of his tools when he retired. Missed out on the Bridgeport milling machine. He GAVE it to a relative!

    We have a grouchy old machinest in Millwauke that prototypes parts for us. You can just describe what you are trying to build and he comes up with an even better solution.

    Bob "hot rod" Rohr
    trainer for Caleffi NA
    Living the hydronic dream