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Parts unavailability

We have a Luxaire/York rooftop unit, only 3 years old on which the blower motor has failed. The replacement part-still under warranty will not be back in stock for at least 10 days.
Is that now the norm for modern manufacturers to let such an important part be out of stock, or is it only Luxaire/York?
Should we ever use equipment from them again?—NBC

Comments

  • Intplm.
    Intplm. Member Posts: 1,336
    Sadly,it has become the norm. I get the "week to ten days" speech all to often. So much so that I say it before they do when ordering a part.
  • retiredguy
    retiredguy Member Posts: 489
    Many, many years ago, when I was still doing residential HVAC service, I had a similar experience with a condenser fan motor. The supplier said that a replacement was about 2 weeks away. I improvised; I got a 120 volt fan motor That was about the same RPM and HP and installed it in that unit. I ran the fan motor using 1 leg of the 230 volt power and the ground wire. It was not code but it worked. My only other option would have been to power that fan motor from a 120 volt receptacle and let the fan run 24/7. The home owner was well pleased since it was the hottest days of the year. There is always a way to keep the customer happy.
  • gerry gill
    gerry gill Member Posts: 3,010
    Yes, sometimes I feel more like a supply house than a plumber, stocking things the supply house don’t.
    gwgillplumbingandheating.com
    Serving Cleveland's eastern suburbs from Cleveland Heights down to Cuyahoga Falls.

  • Intplm.
    Intplm. Member Posts: 1,336
    Just this week I called and was told that a part that I needed would be in, in a few weeks!!?

    I called around to other suppliers and found the same part that I could get this Wednesday. Sometimes making a lot of phone calls gets you what you want. This is a real problem around our entire industry.
  • gennady
    gennady Member Posts: 830
    I don’t even bother to call supply houses anymore. Waste of time.
  • Steamhead
    Steamhead Member Posts: 14,837
    Burnham/US boiler just pulled that maneuver on us, with an IQ control board for an ES-23 we installed a number of years ago. Fortunately Supplyhouse.com had it and it's on the way.

    Obviously, with this abysmal level of service, we won't be installing boilers with this system any more, especially now that HydroStat/AquaSmart type controls have become common now.
    All Steamed Up, Inc.
    Steam, Vapor & Hot-Water Heating Specialists
    Oil & Gas Burner Service
    Consulting
  • Jamie Hall
    Jamie Hall Member Posts: 17,059
    It's not just boilers. It's pretty much everything. Oddly enough, it's easier for me to get parts (when I need them, which is rarely) for my antique tractors than it is to get them for the new one...
    Br. Jamie, osb
    Building superintendent/caretaker, 7200 sq. ft. historic house museum with dependencies in New England
  • As an example of this problem, Two of the biggest boiler manufacturer's close down for 1 to 2 weeks at new years...Weil McLain and Hydrotherm. So if you need a part for a boiler that went down between Christmas and New Years, its about a 3 week wait. I had a customer that got stuck in that situation due to a $50.00 part. Fortunately they had a small hot air furnace in a small addition that kept the home above 40F during the large number of near zero degree days while waiting for the part. There is no longer any contractor parts support anymore.
    To learn more about this professional, click here to visit their ad in Find A Contractor.
  • This becomes even more critical in the case of modcons, and all their proprietary parts.
    Yet another good reason to use two smaller boilers, instead of one bigger one.--NBC
  • EBEBRATT-Ed
    EBEBRATT-Ed Member Posts: 10,271
    @nicholas bonham-carter

    Sadly that's the way it is. That's one reason to buy the "popular most-used brands" better chance of getting parts.

    And as you correctly said mod cons are the worst for parts. They are all proprietary parts.

    A good reason to sell "old style" boilers
  • Yep, we jumped in early in the modcon game and were fortunate that the TT 110's were pretty reliable. However, as time went on and bigger models were introduced reliability went down and repair costs up. We only install cast iron now for hot water. It is also one of the reasons we decided to do mostly steam.... many of the same parts no matter which boiler you're working on.
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  • mikeg2015
    mikeg2015 Member Posts: 1,183
    Total BS that for at least the warranty period the distributors don’t stock most all parts. I haven’t had this issue with Rheem residential units at least.

    It’s one reason I spent extra on my own home and pit in an indirect on my steam boiler instead of a tankless. It’s going to be a PITA install because there aren’t dedicated 1” taps.

    Plus on tankless, I didn’t like my options for vent locations and chimney is too big for standard tank heater to vent into. But no hot water over a proprietary sensor or switch just sucks. The boiler uses off the shelf universal controller we always have one in on the shelf 5 minutes from my house.
  • Solid_Fuel_Man
    Solid_Fuel_Man Member Posts: 2,304
    It goes with having all of one's eggs in the same basket. Refrigeration, unfortunately, is usually like that. Heating shouldn't be.

    Those who have multiple heat sources avoid emergency parts needs.

    I just figure it as part of the reduced fuel usage of high efficiency equipment.

    Low efficiency equipment is cheaper and easier to fix and parts are generally pretty universal. But you pay for more fuel.

    Take your pick.
    Serving Northern Maine HVAC & Controls. I burn wood, it smells good!