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What's your percentage of theft losses (deadbeats, etc.) and other questions and discussion.
I would like to see where we are relative to others in the the same field. I spent some time talking to Steamhead about this recently as we are looking at changes to help address this. We currently send a bill after the work is complete from the office, since that is much more efficient use of tech time, but continue to have people take advantage by not simply not paying at all ( no dispute at all or the Trump type business practice of betting you won't sue due to the costs involved, like was done with Trump tower in Chicago), invent excuses for not paying, or take months and months to pay. How much is reasonable to just write off as consumer theft losses as part of basic business expenses? We have already instituted that all sorts of additional documents have to be signed before any diagnostics or work begins quite clearly showing all labor and material rates ( we are time and materials for service/repairs) and all the state required consumer protection law documents ( and where are the contractor protection laws?). Of course I have already had someone claim that they were told something else and the documents they signed don't matter.
We are contemplating requiring payment immediately at completion, which would involve providing everyone with material cost lists, probably lap tops and credit card programs in order to accept payments and a bunch more tech time in the field. I wonder how much tech time will be lost with people trying to argue about the bill while the tech is standing right there. And, of course, there is the problem of condos and corporations than simply are not set up to pay bills in that fashion.
I suspect someone will say we should go flat rate, but that is a huge disservice to our clients that take good care of the thier equipment as ongoing repairs and service costs are actually much lower than those that don't take care of anything and only call when they don't have heat. Things such as what needs to be serviced annually is not the same every year, and boiler rooms with no floor drains, poor or no lighting, etc jack costs way up, so flat rate wouldn't even work for annual clean and checks.
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