Freezing in Montana - Slant Fin Concept 21 CB1-135 Not working

krystaline

Hi, Anyone have experience with a Slant Fin Concept 21 - CB 135 ?

My boiler is about 19 yrs old, was having a "no ignition" blink code, had a fix it guy come out, he replaced the ignitor and replaced the gas valve still getting the "no ignition" code and cycles on for 1 min then off. He got a magnahelic calibration gauge and found out it should go to zero when gas valve opens but its not. I have a 3300 sqft home in Montana no heat from radiant floor for 2 wks, HVAC guy has been trying to fix for 2 wks but has never worked on this kind of boiler and is confused why its not working. Tech support from Slant Fin has been no help
Anyone have any suggestions I can relay back to fix it guy

Keith M

I spoke with your service person last night, I answered the night line. I reviewed some items with your contractor and they did not work. I then asked your contractor to contact Slant/Fin Technical Service during business hours and speak with John. Slant/Fin technical services is open 9am to 5pm Eastern Standard Time. Please have the person working on your boiler call Slant/Fin Technical Service during business hours and speak with John. Phone number is 516 484 2600.
Thank you, Keith with Slant/Fin Corporation

ratio

This is the kind of company I want to work with.

krystaline

Thank you Keith! Hopefully tomorrow I will find out what your guy said to my guy. I know he has talked to tech support (slant fin) a few times but is trying to get a hold of the one guy who might know how to help with this particular boiler.
Looking forward to having heat again:D
Freezing in Montana

EBEBRATT-Ed

The response from the MFG means everything. Keith, you probably just sold a few boilers.

nicholas bonham-carter

Good job Keith! Customer service, and tech support is so important now.--NBC