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Why Is It So Hard To Hire A Contractor?

HeatingHelp
HeatingHelp Administrator Posts: 708
edited August 23 in THE MAIN WALL
Why Is It So Hard To Hire A Contractor?

A Wall Street Journal writer got in touch with me last summer and asked if she could interview me. She was working on an article about why it was so hard to hire a contractor. It was to be in the Small Business section of the Journal. She was mainly concerned with those contractors who don’t return calls, or those who show up, give an estimate, and then just disappear.

Read the full story here

mattmia2Larry WeingartenMad Dog_2GroundUpGGrossWaher

Comments

  • Mad Dog_2
    Mad Dog_2 Member Posts: 8,297

    Great trade....rough business. Mad Dog

    EBEBRATT-Edrick in Alaska
  • GroundUp
    GroundUp Member Posts: 2,394

    It is quite overwhelming, the number of people who tell me in a given week that nobody will call them back. I will admit that I forget sometimes, but 99% of the time I will drop what I'm doing to take a call. I will listen to what they have to say and if I don't have the time or desire to perform said task, I simply tell them the truth. The vast majority of those saying they couldn't get a call back are polite with reasonable requests, at least from my POV (and I'm probably more judgemental that I should be), so it's doubtful that they were being ignored due to something they said in the voicemail. Sure I can move that spigot, but I have to charge it as a service call and it's going to be expensive despite being a "simple" job. If I have to spend 2 hours driving to and from your location and another hour swapping a circulator and purging your system, that's not a "simple job" anymore. Most people understand that, but I've learned to be upfront with everybody that calls for service and just say it's $$ for my first hour and $ per hour after that including windshield time round trip, plus parts. Some will have a conniption and call somebody else, but most just want it fixed. Once in awhile it even turns into a $$$$ job with a whole new system, though I'm not the "oh my gosh this is going to start a fire, you need a whole new system ASAP or we're going to have to red tag it" kind of person. We can throw parts at this and limp it along if you want, but I'll leave it entirely up to you. Very seldom do they want to limp it, and I think many of them trust my opinion more because I made the effort to take their call and get over there tomorrow to assess rather than have Harriett write up a proposal when she gets to it next month.

    Larry Weingarten
  • Mad Dog_2
    Mad Dog_2 Member Posts: 8,297

    What I have found is that population density has a very strong effect here: In more sparsely populated areas, consumers are simply happy to have a normal sounding person that returns a call and is willing to come out in a reasonable time frame (Very hard to find).

    So, a fairly professional person or company in the sticks, does not suffer the tire kicking and price shopping that even highly competent and legitimate individuals and contractors in large cities and M.S.A.s are subject to.

    In these densely populated areas, on the outskirts of medium and large cities, the consumer has a whole sub-strata of fairly competent to highly competent staff who work for large and medium sized Contractors, Govt, universities, hospitals et al who Moonlight - with no professional license or insurance - but can get the job done to varying degrees of success. Their numbers are Legion.

    Legit, professional, licensed and insured contractors fight a daily battle... struggling to compete with "competition" who can undercut them on every front and at every angle. The key is that the public, who are keenly aware of whose who, will take that gamble if they can spend alot less.

    Even if one becomes very adept at filtering through the daily volume of phone calls, texts and email inquiries about possible work, it's still a huge time eater and can be quite frustrating and demoralizing. Some very excellent and legit professionals grow weary of the fight and can wind up souring on all inquiries.

    Mad Dog

    mattmia2HVACNUTGroundUp
  • mattmia2
    mattmia2 Member Posts: 13,818

    I had this thought the other day, I think it is a lot more people in project management roles and higher up management that either should know better or aer intentionally scamming trades that don't budget enough time or money or both for the work they need done in their project then expect the trades to fix it by either sacrificing their personal life or being paid fairly for their work. This makes people who are considering trades that would be good at it see this happening early on and run the other way to do something else where they get threated better. Until the industry fixes the way it treats trades they will not be recruiting new people which just makes the problem worse.

    Mad Dog_2CLambWaher
  • hot_rod
    hot_rod Member Posts: 25,469

    if I were starting out, I would sign on with one of the large shops that offer good wages, benefits, training, advancement, education etc

    Let their staff fight the lo ballers and non payment issues

    They charge enough to cover all the BS cost involved in running a licensed business

    I don’t know of any trade that doesn’t have help wanted signs everywhere . But small town America may pose qualified tradespeople shortages

    Focus on learning the trade part before you consider branching out

    Bob "hot rod" Rohr
    trainer for Caleffi NA
    Living the hydronic dream