what manufacturers do you think have the best / worst customer support / tech support

I have found that any manufacturer that hires a different company to handle tech support is doomed. Sadly I have come across a few and as a result, have stopped using and or recommending their products.

The ones who keep it in there company are most successful.

I do not want to be negative But…

I do not look for Tech support from the Supply Houses so i have to deal with the Manufacturer directly

Viessmann-What really bothers me is when you call for support just to have to get into a cue…This can sometimes take a couple hours for them to call you back.By the time they call you back you no longer need the support or you need to reschedule the visit…Big Tip…Text or Call in with the Model and Serial number before you even leave the Office to save time.

Tekmar-They started to outsource which can be painful when the supporter has to read the instructions vs. allready knowing the product and the anwers off the top of their head.

Triangle Tube..Stopped Selling them due to the Attitude and started to replace them with Lochinvars Have not called them for support in years so i would not know if they improved or had an Attitude adjustment.

Lochinvar- The anouncer sounds very unproffesional..maybe he should be singing a country song…He gives you the option for a callback by pressing a button..You can press this button all day long without success.Finally after waiting for an hour someone with a Headset may pickup the phone while they are in the backyard of their home maybe playing with the dog.

Lately Tech support for Lochinvar has become better.🙂

Caleffi- Fast,Educated Support.😊

I wait to see how Artificial Unintelligence is going improve Customer support. 😐️

Caleffi, Caleffi, Caleffi!!! Tops the list for me although I did have a problem with a 172 that just didn't flow right. I must have spent $1000 in time trying to figure it out, switching parts with another one, checking and double checking everything all to no avail. I like to know why things fail. I finally sent it back and got a replacement, that was a number of years ago. In the last month, I finally figured it out. There is a plastic check valve in the supply side of the volute and someone had installed it backwards. I didn't know that as there wasn't a internal diagram showing the innards. Sometimes wisdom comes at a high price.

If a manufacturer shines me on, I will never use that company's products again, come hell or high water.

Most companies are stellar, like Caleffi, Laars, Lochinvar, and others. As my Dad always said, "The warranty is there to sell the product and never to be exercised." That's where the rubber meets the road.

So often many parts on a product aren't available and the product has to be scrapped. We as a people have to get away from a 'Landfill' mentality, built-in obsolescence for profit. Resources are too precious. I think that a product should be required to make all components for repairs available for a length of time. But, whatta I know.

This. @Roger was very helpful when I encountered one for the first time.

The local rep most often provides better support than a sometimes-distant manufacturer who doesn't know you beyond another voice on the phone. A good rep will make manufacturers look great.