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Burnham Fan Inducer Problems

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Paul Pollets
Paul Pollets Member Posts: 3,671
in THE MAIN WALL
I have a client with a Burnham SP5NI-G2 (18 year old) cast iron boiler with fan inducer for power vent. The fan motor failed in July of 2012 and a new fan motor was installed. The client called last week to report the new fan motor was very noisy and upon inspecting the fan, it is obvious that there is a loud bearing noise and chatter. Burnham won't warranty the replacement fan, even though it is less than a year old. I've never heard of a company not providing at least a year of warranty on a part. Has anyone had a similar experience?

Comments

  • icesailor
    icesailor Member Posts: 7,260
    Warranty's:

    Its my experience that parts et al under warranty are only covered for the life of the original warranty. In other words, if you have a piece of equipment with a 5 year warranty, and it fails in three years, they will give you a new appliance but even though the new appliance may now have a 6 year warranty, theye will  only be two years left on the new replacement appliance.

    Or that is how it has always worked for me with water heaters.
  • Paul Pollets
    Paul Pollets Member Posts: 3,671
    Not Quite

    It's not a water heater. It's a boiler part. I understand water heater warranties, but if I buy a replacement part for a Viessmann boiler, for example, and the replacement part fails within a year, the company will provide a new part, no charge. Regardless of how old the boiler happens to be.
  • RobG
    RobG Member Posts: 1,844
    Have you tried

    Have you tried talking to your wholesaler or rep? Sometimes the customer service person has a set of rules in front of them and that's what they go by "no returns on electrical parts". A rep or wholesaler that you have a relationship with has more leeway.

    Rob  
  • Paul Pollets
    Paul Pollets Member Posts: 3,671
    Yes

    Both were unwilling to do anything. Now the customer has to pony up for a very expensive part or replace the boiler. You can be sure that a Burnham won't be a part of the replacement equation...
This discussion has been closed.

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