Burnham Fan Inducer Problems

Paul Pollets

I have a client with a Burnham SP5NI-G2 (18 year old) cast iron boiler with fan inducer for power vent. The fan motor failed in July of 2012 and a new fan motor was installed. The client called last week to report the new fan motor was very noisy and upon inspecting the fan, it is obvious that there is a loud bearing noise and chatter. Burnham won't warranty the replacement fan, even though it is less than a year old. I've never heard of a company not providing at least a year of warranty on a part. Has anyone had a similar experience?

icesailor

Warranty's:

Its my experience that parts et al under warranty are only covered for the life of the original warranty. In other words, if you have a piece of equipment with a 5 year warranty, and it fails in three years, they will give you a new appliance but even though the new appliance may now have a 6 year warranty, theye will  only be two years left on the new replacement appliance.

Or that is how it has always worked for me with water heaters.

Paul Pollets

Not Quite

It's not a water heater. It's a boiler part. I understand water heater warranties, but if I buy a replacement part for a Viessmann boiler, for example, and the replacement part fails within a year, the company will provide a new part, no charge. Regardless of how old the boiler happens to be.

RobG

Have you tried

Have you tried talking to your wholesaler or rep? Sometimes the customer service person has a set of rules in front of them and that's what they go by "no returns on electrical parts". A rep or wholesaler that you have a relationship with has more leeway.

Rob  

Paul Pollets

Yes

Both were unwilling to do anything. Now the customer has to pony up for a very expensive part or replace the boiler. You can be sure that a Burnham won't be a part of the replacement equation...