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Beckett primary control 7505 locks out when using 52082U contractor tool.

MaxMercy
Member Posts: 280
My Beckett primary 7505 locks out and cycles every time the contractor tool is connected and used to view history. This problem is unfortunately a normal issue with these.
I sent an email to Beckett last week asking if there was a problem with the devices or if I was misusing it somehow, and I received a reply this morning. According to Beckett, the problem is a software error in the primary control, not the contractor tool. Their solution is for me to buy another 7505 and hope for the best. To be honest, if I had to pay to replace a new primary control with another that might have the design error, why would I possibly buy another Beckett?
I like to have backup parts, so I think I'll buy the Carlin 70200 and put the Beckett in my parts supply.
I sent an email to Beckett last week asking if there was a problem with the devices or if I was misusing it somehow, and I received a reply this morning. According to Beckett, the problem is a software error in the primary control, not the contractor tool. Their solution is for me to buy another 7505 and hope for the best. To be honest, if I had to pay to replace a new primary control with another that might have the design error, why would I possibly buy another Beckett?
I like to have backup parts, so I think I'll buy the Carlin 70200 and put the Beckett in my parts supply.
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Comments
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If there was a thumbs up emoji, I'd give you one.
But buy Carlin and toss the Genysis.
If you don't have any heat issues (poor draft, no post purge), I don't see why you would buy a spare, and let it sit on a shelf for 15 years.
Also, why didn't you just add this to your last thread where there was a more detailed discussion about the 2 primary controls?
steve0 -
Here's some info on Becketts site confirming the issue:
https://www.beckettcorp.com/support/tech-bulletins/genisys-oil-control-contractor-tool/0 -
The issue with the lockout was a bit off topic compared to the rest of the thread, but I'll add a summary to that thread. This is a specific issue and if anyone was searching for this problem or solution, a separate thread should "hit" better in a search. Mods could delete this if they think it's better. Thanks.STEVEusaPA said:
Also, why didn't you just add this to your last thread where there was a more detailed discussion about the 2 primary controls?
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