Welcome! Here are the website rules, as well as some tips for using this forum.
Need to contact us? Visit https://heatinghelp.com/contact-us/.
Click here to Find a Contractor in your area.
HTP EFT Combi Wall issue
MattWeiner
Member Posts: 5
Hi, I'm a homeowner, and I've never posted here. I'm just looking for some info to help my technician service my boiler. I have an HTP Elite Fire Tube Combi Wall Mount Boiler.
We have to replace the o-ring (36-2) and clip (36-3) that connect the DHW outlet pipe (36) to the DHW inner block (37). (ID numbers from exploded diagram on page 77 of the manual: http://www.htproducts.com/literature/lp-520.pdf)
That part is very simple. It's getting to the area that's the problem. There's a lot in the way. My technician was looking for some specifics about taking apart the boiler to get to that area. The techs at HTP didn't have any advice at all (!) and there is no service manual for this boiler.
Does anyone have any experience with disassembling and reassembling this boiler. Thanks so much for taking the time to read this.
We have to replace the o-ring (36-2) and clip (36-3) that connect the DHW outlet pipe (36) to the DHW inner block (37). (ID numbers from exploded diagram on page 77 of the manual: http://www.htproducts.com/literature/lp-520.pdf)
That part is very simple. It's getting to the area that's the problem. There's a lot in the way. My technician was looking for some specifics about taking apart the boiler to get to that area. The techs at HTP didn't have any advice at all (!) and there is no service manual for this boiler.
Does anyone have any experience with disassembling and reassembling this boiler. Thanks so much for taking the time to read this.
0
Comments
-
I don't have any specifics on that boiler but the nature of mod-cons is there are a lot of parts in a small package.
You just have to start on it and dig in, removing what is in the way. I would think HTP would at least be able to point you in the right direction. Did you talk to the factory?0 -
I bought into the HTP EFT about 2 years ago. already ripped 2 out. replaced diverting valve on 5 units. Exhaust leaks that resulted in corrosion of all parts within unit on 2 of them. 3 master boards replaced. 1 pinched o ring from factory that blew out when homeowners weren't home. Replacing 1 more over weekend under warranty after 1 heating season. Tech support good, Customer service Dept. Horrendous. Also replaced 2 igniters on 2 different units. HTP sent their "guy" out every install to set combustion, so on and so forth. I have taken these units apart multiple times. Just remove all components in your way. They have "C" style spring clips. A hassle at every turn, trust me. in the boiler cabinet there is a bag go o rings, replace all before putting back together . existing most likely flattened out already. Good Luck1
-
-
Many conversations with tech support. They just say, "its easy."EBEBRATT-Ed said:I don't have any specifics on that boiler but the nature of mod-cons is there are a lot of parts in a small package.
You just have to start on it and dig in, removing what is in the way. I would think HTP would at least be able to point you in the right direction. Did you talk to the factory?
0 -
Yeah. Kind of wishing we didn't get this boiler, but here we are. Thanks everyone for the encouragement and advice.0
-
-
-
or cut your losses and rip off wall. going to have years of disgust with this product0
-
Maybe @Ironman will comment he has a lot of HTP experience, I do not.
I have herd a lot of people bad mouth there equipment but many love it including many on this site1 -
-
-
@BillyO
HTP seems to be 1 brand that people love or hate which is a little strange, to get such wide swings of opinions. Where I used to work the service techs didn't like them at all.1 -
I wonder that there was ever a boiler manufactured with the service person in mind:)
Granted components and product failure should be able to be engineered out, for the most part. Things wear, fluid quality, improper installation come into play too often.
But the jacket and box around the components certainly could be engineered to be more service friendly, knowing that all electrical/ mechanical devices can or will need cleaning and service.Bob "hot rod" Rohr
trainer for Caleffi NA
Living the hydronic dream1 -
Thanks everyone. Shut off the hot water (which is where the leak is) but we still have heat. Parts should arrive Monday. On Tuesday my technician will start digging in there.
0 -
-
One suggestion I would make it that they typically tell you to use heat-pruf grease on the O-rings to allow them to slide in easier.
I would use silicone grease to do this instead. I did this once on an HTP contender only to have them fail a few month later. The silicone grease will not damage the gaskets.
FWIW...
https://s3.amazonaws.com/s3.supplyhouse.com/product_files/40610-Product Overview.pdf0 -
sorry for the HTP rant guys, just got bit in the butt more than once with this product and had a miserable customer service experience. When I buy into a product I go all in and stay loyal. Just didn't work out with HTP. Thanks for listening tho, Bill0
-
We only install the UFT and have had minimal issues: one unit had a board that wouldn't recognize a domestic call and also had the broken flapper issue. Other than that, no problems with the equipment and we've installed dozens.
The older models with Gianonni heat exchangers are another story.
We also don't install combis unless they fit the application, which is rare for us. We go with indirects most always.Bob Boan
You can choose to do what you want, but you cannot choose the consequences.0
Categories
- All Categories
- 86.2K THE MAIN WALL
- 3.1K A-C, Heat Pumps & Refrigeration
- 52 Biomass
- 422 Carbon Monoxide Awareness
- 88 Chimneys & Flues
- 2K Domestic Hot Water
- 5.3K Gas Heating
- 99 Geothermal
- 156 Indoor-Air Quality
- 3.4K Oil Heating
- 63 Pipe Deterioration
- 910 Plumbing
- 6K Radiant Heating
- 380 Solar
- 14.8K Strictly Steam
- 3.3K Thermostats and Controls
- 53 Water Quality
- 41 Industry Classes
- 47 Job Opportunities
- 17 Recall Announcements