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Is furnacecompare.com a reliable source for information for gas boilers?

AG1973
AG1973 Member Posts: 8
Hello,

I am a homeowner who is currently on oil for hydro heating of a single family home. Gas is coming to our street, and I am in the process of getting quotes for gas boiler installations. I am looking for a 95% efficiency boiler in order to qualify for rebates in Massachusetts. I've had several contractors come to review my setup, and all are loyal to a particular boiler, but many get very mixed reviews on furnacecompare.com. (Examples are Burnham Alpine, Vitodens 100 (non-combi). My question: is that website a reliable source of information for someone like me who has very little knowledge of this area? Or should I trust the word of the individual contractors who are backing a particular boiler?

thank you in advance!

Comments

  • Tim Potter
    Tim Potter Member Posts: 273
    Homeowner here, you appear to be at ground zero for expert boiler installations. It's far more important to find the qualified installer than the "BEST" boiler. This site is peppered with homeowner stories of those who hired the wrong installer and are trying to get their BEST equipment working correctly. Publish your zipcode, see who is close to you then read their posts, you will find your installer. obtw, furnacecompare appears to be click bait, within 12 seconds, there was a popup for quotes... just sayin

    Good luck to you,

    Tim
    Winter Park, CO & Arvada, CO
    AG1973Canucker
  • STEVEusaPA
    STEVEusaPA Member Posts: 6,505
    Yelp for HVAC. Just like yelp, you have to take it with a grain (or 2 of salt). Anonymous people, giving anonymous reviews, isn't really credible research to me. It appears to mainly be a lead generator-contractors sign up, leads from the site are sent to them (for a fee).

    The most important thing is the installer. Find a recommended, competent installer, who has installed a number of those brands. Their experience can help guide you to the right equipment/install.

    Unless you see online a gov't or manufacturer recall, I wouldn't 'yelp' for equipment.

    Every product can be rated great or horrible. A lot of it goes back to the installer. Someone may complain and give a low rating to a product because "...it never worked right, and the factory is no help..." where the reality is it's over sized, installed incorrectly, and no amount of 'adjusting' is every going to make it work right.

    Now with all that said, one of the best sources is right here! Top pros, many in your area.

    If you search the site you will see that not only have the 'Wallies' provided online help, but many have received work. The original poster and the 'Wallie' come back on, post pictures of problems solved.

    So, especially with high efficiency equipment you want:
    -Complete heat loss
    -Competent/recommended installer

    Also you should describe your situation more. It helps in recommending the type of equipment and design.

    There was an error rendering this rich post.

    AG1973Zman
  • Zman
    Zman Member Posts: 7,611
    It looks like a great site for folks that want to vent about boiler issues and bash manufactures and blame them for the poor choice in a contractor the home owner made. I did not see a single review that gave enough detail to tell who was at fault for the disappointment.

    Some boilers are better than others. The majority of issues we see on this site are caused by oversized boilers and installation errors.

    Check out the "find a contractor" section on this site. Be willing to pay a fair price for a quality job.
    "If you can't explain it simply, you don't understand it well enough"
    Albert Einstein
    AG1973hydro_newbie
  • AG1973
    AG1973 Member Posts: 8
    thank you everyone! I am deeply grateful for the thoughtful and insightful expertise that you have shared with me. I cannot fully express my gratitude for your help.

    To explain more: My house is rather large, at around 6,000 square feet. However, about 2000 of this is basement, where the temperature is 65 degrees year round without heat or A/C. So 4000 square feet of living space that needs heating. New construction 5 years ago, and I have been told that the house is very well insulated. We currently have a Buderus Logano G115 oil furnace with a Carlin burner, using hydro air with an indirect water tank for heating and domestic water. Furnace is rated at 109mBTU/hr. I have been told that this sounds small for a house of our size, but we have never once had a problem with running out of hot water or inadequate heating for a family of 4, often with 1-2 visitors. The original installer did do a heat loss calculation when the house was built and decided on this setup, which has been adequate. For this reason, the same installer is recommending a similar or slightly larger gas boiler since it has worked.

    I live in Newton, MA. Any further recommendations on equipment, etc., would be most appreciated. Thanks again everyone!
  • ChrisJ
    ChrisJ Member Posts: 16,315
    Charles Garrity is who you want.
    He's one of the best in the business and I believe in your area.

    Single pipe 392sqft system with an EG-40 rated for 325sqft and it's silent and balanced at all times.

    AG1973
  • STEVEusaPA
    STEVEusaPA Member Posts: 6,505
    If the original installer did a heat loss, and the system performed well, why the bigger boiler?
    What were the original heat loss numbers?
    I would only go slightly bigger IF the numbers call for it or if the boiler size of the boiler being considered is below the heat loss number.
    Seems odd you're willing to scrap a 5 year old boiler just for some rebates. Did anyone run the numbers to prove much savings over 5 years? 10 years?
    A newer modcon gas boiler will still require annual maintenance. Oil vs. Nat Gas still seem pretty comparable, with oil being cheaper in my area (Philly suburbs).

    There was an error rendering this rich post.

    CanuckerChrisJAG1973
  • ChrisJ
    ChrisJ Member Posts: 16,315
    Easy question.

    Did that boiler ever run non-stop to maintain temperature, or perhaps even fall behind, and not keep up during the past 5 years?

    If not, it's likely already technically oversized. DON'T GO BIGGER.

    Single pipe 392sqft system with an EG-40 rated for 325sqft and it's silent and balanced at all times.

    Tim PotterAG1973
  • Charlie from wmass
    Charlie from wmass Member Posts: 4,372
    If you have questions call me. I work in Newton often. Working just north of you today as a matter of fact.
    Cost is what you spend , value is what you get.

    cell # 413-841-6726
    https://heatinghelp.com/find-a-contractor/detail/charles-garrity-plumbing-and-heating
    AG1973ChrisJZman
  • AG1973
    AG1973 Member Posts: 8
    Thanks everyone --

    Steve, you're so right -- the math may not work out in the near term to convert to gas, and I was torn for a long time re: the conversion. However, many people (not installers, just regular homeowners) that I've spoken to have a bias against oil, which now may be more historical than anything else. When we were buying (granted it was 5 years ago when oil was expensive), we didn't even consider a house with oil. I am betting that many have the same bias, and I am thinking of avoiding issues with future resale. And if we save some $ along the way, or break even, that would be great. Steve and Chris, you raise good points regarding boiler size. Seems like a same-size boiler would be adequate. I don't have those heat loss numbers however. Thank you everyone so much for the advice!!
  • Tim Potter
    Tim Potter Member Posts: 273
    Sounds like your original installer was good, did a proper heatloss & sized the boiler correctly (10 points!) maybe take some clear shots of the overall install, & post here. there will be plenty of input on his abilities. :)

    Tim
    Winter Park, CO & Arvada, CO
    AG1973
  • Zman
    Zman Member Posts: 7,611
    I post this one all the time but here it is again. Energy prices vary greatly by region. Fuels like propane and oil tend to be subject to more volatility that Nat gas and Electricity. Plug your local rates and guesses about future prices and make an informed decision.
    "If you can't explain it simply, you don't understand it well enough"
    Albert Einstein
    AG1973j a_2
  • AG1973
    AG1973 Member Posts: 8
    Thanks Zman. Using your calculator and our local fuel rates, the savings comes to about 35% per year. Thanks again!
  • j a_2
    j a_2 Member Posts: 1,801

    Yelp for HVAC. Just like yelp, you have to take it with a grain (or 2 of salt). Anonymous people, giving anonymous reviews, isn't really credible research to me. It appears to mainly be a lead generator-contractors sign up, leads from the site are sent to them (for a fee).

    The most important thing is the installer. Find a recommended, competent installer, who has installed a number of those brands. Their experience can help guide you to the right equipment/install.

    Unless you see online a gov't or manufacturer recall, I wouldn't 'yelp' for equipment.

    Every product can be rated great or horrible. A lot of it goes back to the installer. Someone may complain and give a low rating to a product because "...it never worked right, and the factory is no help..." where the reality is it's over sized, installed incorrectly, and no amount of 'adjusting' is every going to make it work right.

    Now with all that said, one of the best sources is right here! Top pros, many in your area.

    If you search the site you will see that not only have the 'Wallies' provided online help, but many have received work. The original poster and the 'Wallie' come back on, post pictures of problems solved.

    So, especially with high efficiency equipment you want:
    -Complete heat loss
    -Competent/recommended installer

    Also you should describe your situation more. It helps in recommending the type of equipment and design.

    That's a great post with a lot of good advice...could not agree more about the manufactures taking a hit, when the issue has nothing to do with them
    AG1973
  • Steamhead
    Steamhead Member Posts: 17,380
    Not sure if this will come in cheaper than a 90%+ boiler and the rebate, but these Buderus boilers are built like tanks and will run very well on gas with the proper burner. I like the Carlin EZ-Gas burner on these, the other option is the Riello.
    All Steamed Up, Inc.
    Towson, MD, USA
    Steam, Vapor & Hot-Water Heating Specialists
    Oil & Gas Burner Service
    Consulting
    kcopp
  • Charlie from wmass
    Charlie from wmass Member Posts: 4,372
    @Steamhead while that is a great boiler with the current rebates it would not be cost competitive. I will be recommending a fire tube style stainless steel boiler with 10:1 turn down. Most likely, I have to see the job first.
    Cost is what you spend , value is what you get.

    cell # 413-841-6726
    https://heatinghelp.com/find-a-contractor/detail/charles-garrity-plumbing-and-heating
    diesels12
  • Charlie from wmass
    Charlie from wmass Member Posts: 4,372
    I looked at the website it at least does say and installation errors are the biggest problem and going with the low bidder is an issue. I must say their choices in boilers are not anything that I find regionally accurate.
    Cost is what you spend , value is what you get.

    cell # 413-841-6726
    https://heatinghelp.com/find-a-contractor/detail/charles-garrity-plumbing-and-heating
  • j a_2
    j a_2 Member Posts: 1,801

    I looked at the website it at least does say and installation errors are the biggest problem and going with the low bidder is an issue. I must say their choices in boilers are not anything that I find regionally accurate.

    I agree installation errors are number one issue....Charlie I don't see how it's a fixable problem...Home owners want it cheap,and there are plenty of moonlightes out here to satisfy there wants....With out permit costs, insurance cost, license costs,and working out of a beach wagon after hours it's easy to low ball...They just go to the local supplier,ask for the cheap Korean import and then ask the counter guy for installation tips...
  • Charlie from wmass
    Charlie from wmass Member Posts: 4,372
    The problem with installation errors is not home owners wanting cheap job its contractors not valuing the quality of their trade and talking themselves into bidding cheap jobs. I feel like Smokey the Bear and only you can prevent forest fires. Contractors only you can prevent cheap installations.
    Cost is what you spend , value is what you get.

    cell # 413-841-6726
    https://heatinghelp.com/find-a-contractor/detail/charles-garrity-plumbing-and-heating
    ChrisJ
  • j a_2
    j a_2 Member Posts: 1,801
    How do they say it "I would rather be an idle fool than a busy fool"
  • AG1973
    AG1973 Member Posts: 8
    thanks again everyone. Here are some pics of my setup, as a previous poster requested. Hope this helps to shed light on my current setup. I might add that I have been very happy with the installation and operation of this system, and I can only say good things about my installer.




  • j a_2
    j a_2 Member Posts: 1,801
    Oh boy.
  • Charlie from wmass
    Charlie from wmass Member Posts: 4,372
    @AG1973 that is not what would be called a good installation. Perhaps it works, but it could be much more professionally done
    Cost is what you spend , value is what you get.

    cell # 413-841-6726
    https://heatinghelp.com/find-a-contractor/detail/charles-garrity-plumbing-and-heating
  • NY_Rob
    NY_Rob Member Posts: 1,370
    Hasn't this install shown up here before?

    I seem to recall the photo of the pipes crossing the basement window?
  • j a_2
    j a_2 Member Posts: 1,801
    @ny rob, you may be correct on that....but that is a job I would have done an about face on....terrible workmanship, would do nothing short of ripping it out.....
  • Steamhead
    Steamhead Member Posts: 17,380
    What a mess. Break out the Sawzall!

    If you do replace the boiler, you might consider donating it to Habitat for Humanity or a similar group, such as Second Chance in Baltimore. I'm sure it has a lot of life left in it.
    All Steamed Up, Inc.
    Towson, MD, USA
    Steam, Vapor & Hot-Water Heating Specialists
    Oil & Gas Burner Service
    Consulting
  • AG1973
    AG1973 Member Posts: 8
    I'm sad to see the opinions of my setup. However, can someone help me understand what about the installation is not so good? Is my setup a safety hazard, or would it negatively impact efficiency? Or is it just ugly, which I can deal with. I mainly need to know if there's a significant benefit to going through the hassle and cost of redoing the whole setup.

    (Not sure if this influenced the original design, but the boiler, power vent and main piping are on the left side of the mechanical room; water tank and air handler are on the right, and the oil tank is by the back wall if you keep walking forward).
  • j a_2
    j a_2 Member Posts: 1,801
    Honesty, if it looks like a mess, and it does look like a mess...i would question the entire installation...Sorry but you asked..
  • Charlie from wmass
    Charlie from wmass Member Posts: 4,372
    A new high efficiency boiler with proper installation and several pipe hangers and we could really improve the setup.
    Cost is what you spend , value is what you get.

    cell # 413-841-6726
    https://heatinghelp.com/find-a-contractor/detail/charles-garrity-plumbing-and-heating
  • NY_Rob
    NY_Rob Member Posts: 1,370
    Looks like there's a leak where the straight section meets the elbow in the venting...
    j a_2
  • j a_2
    j a_2 Member Posts: 1,801
    NY_Rob said:

    Looks like there's a leak where the straight section meets the elbow in the venting...

    Ya think there might be some blockage going on, I do.
  • Charlie from wmass
    Charlie from wmass Member Posts: 4,372
    Miss adjusted power Venter
    Cost is what you spend , value is what you get.

    cell # 413-841-6726
    https://heatinghelp.com/find-a-contractor/detail/charles-garrity-plumbing-and-heating
  • kcopp
    kcopp Member Posts: 4,472
    Back to the original question... No. Its not. A lot of disgruntled people w/ units that may or may not be properly installed. Sounds like a good amount of misapplications and folks who do not have a clue as to how the particular units works.
    AG1973
  • AG1973
    AG1973 Member Posts: 8
    thanks everyone. I would love to hear additional feedback regarding my setup as per the pics posted above. Specifically what is worth changing/replacing in the process of a gas boiler replacement, and what if any existing parts/piping can be reused. Thank you all---
  • j a_2
    j a_2 Member Posts: 1,801
    The best thing you can do is get someone to evaluate the entire system....
    AG1973
  • NY_Rob
    NY_Rob Member Posts: 1,370
    edited June 2017
    OP- why not use the "Find a Contractor" feature on the main page and have one of the pro's here come and take a look at your system? For a small charge at least you'll get an idea on what has to be done by someone who's qualified...


    PS- that vent pipe elbow is scary... you're probably getting CO leakage into your basement.
    AG1973