Any Apple Guru's out there?

kcopp

I just bought an Apple Ipad Air2 in December.
My wife yesterday did an update to the latest iOS version.
Since then there is no way to access the internet via WiFi.
The odd thing is the Wifi button is not just off but dark.

Tried turning on/off. Doing a reset w/ the home button and off button. Total reset...etc.

Any thoughts? Figured I would give you guys a shout since you know a lot about a lot....

ty,kcopp

jonny88

Hammer

kcopp

jonny88 said:

Hammer

Gordy

Hardware issue.

I had this happen to my i4 in an update. Took it in they said it was a hardware issue new phone. I said it worked before the update? How is that a hardware issue?

Gordy

Did you back up your iPad before this update?

kcopp

So the Ipad is junk?

Tinman

The iPad is great! I've no problems. I do all my service invoices from my iPad and email a copy immediately to my customer. Google a description of the issue you're having and you will find the remedy very quickly.

Gordy

I have an iPad Air 2 no issues on any updates. Should be under warranty. But do,as Stephen says sometimes there is a resolution.

kcopp

Stephen Minnich said:

The iPad is great! I've no problems. I do all my service invoices from my iPad and email a copy immediately to my customer. Google a description of the issue you're having and you will find the remedy very quickly.

Misunderstood the quote. She loves the ipad. just asking if this iPad was junk...no fixing it?
Google gave some ideas about heating it w/ a hair dryer or putting it in the freezer... if it under warranty I don't want to have to explain that to them.

Gordy

Don't do the freezer, hair dryer. That's last ditch effort for a out of warranty device. You don't want to cause condensation in the unit. Take it in.

Abracadabra

http://www.imore.com/if-wi-fi-option-grayed-out-your-iphone-or-ipad-heres-how-fix-it

Sounds like you are at Step 5

STEVEusaPA

The only advice I could offer is I never update when it first comes out. I know you just bought a new one so you should. I usually wait a few weeks until Apple, and it's loyal fanatics work out the bugs....from fixing the bugs...
My father-in-law just updated and his phone doesn't work at all. Had to take it back to Apple, where, they first do a reset, then a hard reset, then a full system reset. Then you have to take it home and restore from iTunes/iCloud.
Always back up everything before updating.
I don't consider your iPad junk at all. Take it back to the Apple Store (especially if you bought Apple Care). They'll either fix it or give you a new one

kcopp

Well an hour and a half w/ Apple on the phone later. the Ipad is done. They are covering it under warranty and sending a new one.
TY.kcopp