a.o. smith

Snowmelt

here is the problem. I did a direct replacement from TK 3 to a TK 4, the only difference is 9,000 Btu's less, 1st thing wrong was box was damaged, 2nd thing wrong was the reward points was already redeemed. slight dent on cover but that would be the third thing wrong, I install unit and every three days it goes off on a error of wind going into the machine. I replaced gas valve and pc board, the machine still goes off in an error code. the old machine didn't have an error code but a leaky heat ex-changer. The unit was about 8 years old so I just bought a new one for the customer.
Some thing tells me that someone was already into the unit since , the shipping box was damaged, the reward points were already redeemed and now a error code that I tried to fix twice. just to rule out venting, the old unit was working except for the leak, in other words nothing on the venting was changed.
what should I do, what would you do ?

Snowmelt

OK i see 18 reviews and no response, so we have a a. o. smith rep in here or is everyone scared to respond.

jonny88

Where did you buy it and why would you accept it if box was damaged and unit dented.If it was me I would have returned it to supply house before installing it.

SWEI

Assuming someone missed it on pick-up, I would have emailed, texted, or voice mailed the wholesaler the moment I saw the points redemption, telling them my observations as well as my intentions (to install tonight if they don't respond, not installing for two days, etc.)

Put a stake in the ground or someone may try to back over you.

Snowmelt

bought it from BRUCE supply out of keasby NJ

Tinman

Even it if it was a scratch and dent purchase and I'm not saying it was, the points should not have been redeemed.

Zman

What does the supplier have to say?
Can you have the manufacture run the serial number and give you a history? Who redeemed the points?
In either case, you seem to have a lemon that the manufacture should repair or replace at their expense.

Rich_49

Georgie . Call Jimmy @ Wales Darby and tell him to make it right . Immediately after that find out who has HTP near you and stop using that trash . Atlantic is only in Westfield

Snowmelt

thanks guys, I will call on Monday morning, Like I said its a new unit and it had to be reset like 5 times already.

j a_2

And they say Home Depot has issues....agree go HTP

j a_2

Snowmelt said:

OK i see 18 reviews and no response, so we have a a. o. smith rep in here or is everyone scared to respond.

Snowmelt said:

OK i see 18 reviews and no response, so we have a a. o. smith rep in here or is everyone scared to respond.

Why on earth would you think people would be afraid to respond?

Snowmelt

J, a , here's the reason why I see 20 or more people looked at the post and none respond

hot_rod

not all manufacturers show up on these websites, or allow their employees to. That doesn't mean the product is crap, necessarily.

Start with the place you bought it. It's not AO's problem that you have a damaged, or possibly pirated piece.

Tinman

The amount of comments per views is always disproportionate. You have to be, at least, a little patient.

Snowmelt

I dont like ao smith for a lot of reasons, But they do make me money on there parts that keep failing...........

jonny88

What parts are you referring to.What models are giving you problems.

Rich_49

You gotta perform a bunch of warranty stuff before there is any gain George . I am having trouble with your last comment .

Tinman

How does one find out the real names of the posters/regulars behind the curtain?

Rich_49

No trick here on the site Stephen . I just happen to know the poster , same state .

Tinman

Ah. Thank you.