heed help fast!!!

skoby

Extreamly long story cut down to just long. So on the monday 2 weeks ago our boiler died and wasn't worth dumping money int to fix vs new installation. Got a quote from one Company and was way to much. For what they were gonna do and give us it was a joke. What we had for a boiler was a tankless heatmaker plus gas boiler. We have 2 zones. Up and down. Up is 2 rooms down is main living area (open floor plan) and 2 bedrooms. The old boiler would heat the open space and the loft to 60-65° if stat was set to 75. Stat was in the bedroom which is a normal room but would be very hot. The new boiler is a tankless laars mascot II. It can heat the bedroom but can not heat the open floor without running forever. The new boiler co. Was supposed to come in and asses the house and install the right boiler. Instead they gave us that which when we leave the stat up to 85° can not heat the open floor. Where not happy with it and dont know how to go about this. Plz help!!!!!! Thx.

skoby

Boiler install was on 2/19/2015

Tinman

First off, raising the thermostat to 85 or 95 isn't going to make a space heat up any quicker.

You said that the new boiler won't heat the open floor without running forever. Can you define forever? What's the current outside temperature in your location? It's possible that the thermostat location is a poor choice.

Have you called and told the company that installed the boiler that there are issues that need to be addressed quickly? Are they licensed professionals? Did they do a heat loss calculation before installing the boiler? Now is not the ideal time to be doing that. It should always be done before the installation.

I can count on less than one hand the number of times I've seen an undersized boiler installed. Bottom line is you need to get the installer back to evaluate the situation and correct the problem(s) accordingly. Any reputable company would return in a heartbeat to make things right. If they don't, then you'll have to find someone who will.

The contractor with the higher price might not be looking so bad now?

Zman

You really need to post some details if if want help.
The size and model of the boiler removed. The size and model of the replacement.
Do you have baseboard heat? How many feet?
The size of the home and the climate?
Did you tell the installer that the system did not heat properly to begin with?