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Utica boiler leaking

simpo
simpo Member Posts: 1
in Domestic Hot Water
Utica boiler high energy efficient also controls all hot water to house. Installed 2009 in new built home. Sprung leak 2014. Ecr International will do nothing because we are not original owners. We bought home in 2012. Professional installer said it is a faulty boiler and we have to buy a new one and a new circulator. Will not recommend Utica aluminum boiler for anyone to buy. Company said even tho it was warranted for 15 years they will do nothing for us.
2015.

Comments

  • Snowmelt
    Snowmelt Member Posts: 1,425
    Where are you located?
  • icesailor
    icesailor Member Posts: 7,265
    edited January 2015
    IMO, if you bought the house in 2012, and the house was built in 2009, it is almost a "Spec" house and could be considered as such if you looked into the history of who built it. With the slow market, it was hard to sell anything during that time. So, is someone saying that if you but a "Spec" house that someone built, the warranties aren't transferrable?

    I'd be calling Utica. Most don't want to get between manufacturers and the installers, but it sounds like someone would rather sell you a new boiler and what goes along with it, than deal with the PITA of a warranty issue. There may be other issues like water quality and maintenance that are beyond the manufacturers control.

    Calling Utica might be like talking to a wall, but you never know until you try.
  • Ironman
    Ironman Member Posts: 7,555
    How about some specifics:
    1. What is the model and btu rating of the boiler?
    2. Where specifically is the leak? Pics are very helpful.
    3. Why did the boiler fail? Just saying its POC is not sufficient and probably not correct, though a defective casting is possible.
    4. Has the ph of the boiler water been tested? Results?
    5. Are there leaks on the system?
    6. What type of heat emitters are connected to it?
    7. All are accessory components functioning properly?
    8. Was the boiler originally setup using a digital combustion analyzer?
    9. What type of gas is it running on?
    10. What's the square footage of your house?

    The boiler is the heart of your system and just like your heart in your body, it seldom fails prematurely from its own defects, but the cause is more often deficiencies in the rest of the system or in the original installation.
    Bob Boan
    You can choose to do what you want, but you cannot choose the consequences.
    icesailorkcopp

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