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Reissman plumbing and heating in Chester NJ

EBEBRATT-Ed
EBEBRATT-Ed Member Posts: 18,037
in THE MAIN WALL
MY take??

Riessman P & H and Mr. Moore probably will benefit more from these posts by responding the way they did with something that had a negative start--wil turn into a positive situtation


Ed

Comments

  • soot_seeker_2
    soot_seeker_2 Member Posts: 228


    I would suggest to remove Reismann plumbing and heating in Chester from your "find a professional" list. They came out to look at our system, but never came up with a plan or an estimate despite repeated requests from us.
    Not very professional, in my view.
  • DanHolohan
    DanHolohan Member, Moderator, Administrator Posts: 16,638
    The Find a Professional advertisers

    are just that. Advertisers. It could be that they just didn't want your business.
    Retired and loving it.
  • soot_seeker_2
    soot_seeker_2 Member Posts: 228


    They contacted me this morning, so I would have to retract my post.
    However, Dan, even is someone doesn't want business, a reply is the minimum requirement for that person to be called a "professional". It is your website, so you have some responsibility for the quality, even the advertisers.
    I am just getting so tired of non-responsive plumbers regarding steam heat, that just for that reason I will convert the system.
  • Derek Moore
    Derek Moore Member Posts: 13
    proposal

    I spoke to Uli this morning. The proposal went out on March 4th but did not arrive at his home. I read it to him over the phone and I e mailed him a copy today and we will move forward on Saturday. We are a very busy and professional company and are proud to be associated with Dan and this site. Our estimates/proposals are not guesses or speculations they are calculated and accurate and I take time to do each one personally. It was brought to my attention this morning by a close friend of mine from PA. I would have hoped I would have got a phone call from Uli saying he was still waiting for the proposal rather than finding out this way, but it all worked out in the end.

    Derek Moore, President
    Reissmann Plumbing & Heating Inc.
    P.O. Box Chester, NJ 07930
    908 879 5530 ext 213

    To Learn More About This Professional, Click Here to Visit Their Ad in "Find A Professional"
  • DanHolohan
    DanHolohan Member, Moderator, Administrator Posts: 16,638
    Another suggestion.

    And I think it's a human one. You could have contacted me by e-mail and told me of your frustration before trashing them on this public forum. I could probably have helped.
    Retired and loving it.
  • jackchips_2
    jackchips_2 Member Posts: 1,337
    Professional

    response, Derek.

    My daughter sent me a package last week to Florida with $7.00 dollars on it for a two day deliver. I am now home and it still has not arrived in Florida. The mail is good but it isn't always reliable.

    Jack
  • Paul Pollets
    Paul Pollets Member Posts: 3,669
    On the other hand...

    I get tired of homeowners (or GC's) who solicit my bid, and my expertise, and don't return calls....

    It is professional to return calls, regardless what side of the phone you're on.

    To Learn More About This Professional, Click Here to Visit Their Ad in "Find A Professional"
  • soot_seeker_2
    soot_seeker_2 Member Posts: 228
    Yes,

    that clearly would have been another option. I think I am finally so fed up with the situation that I do want to hold people responsible for their actions, which is very hard when it comes to non responsive professionals, and a message board like this is one way to raise awareness.
  • gerry gill
    gerry gill Member Posts: 3,078
    yup, i can't tell you how many times i get other peoples mail..

    i'm amazed that mine actually gets somewhere..i've taken to writing nasty messages to the mailman on the misdelivered envelopes then putting them back in the drop box..

    To Learn More About This Professional, Click Here to Visit Their Ad in "Find A Professional"
    gwgillplumbingandheating.com
    Serving Cleveland's eastern suburbs from Cleveland Heights down to Cuyahoga Falls.

  • JK_3
    JK_3 Member Posts: 240
    One of lifes mysteries

    My payments to suppliers never get lost in the mail but my customers payments to me get lost all the time.

    To Learn More About This Professional, Click Here to Visit Their Ad in "Find A Professional"

    There was an error rendering this rich post.

  • singh
    singh Member Posts: 866


    Ain't that the truth.

    It amazes me when they say we never received your bill in the mail.
    Now I send via email, fax and snail mail as back up.

    To Learn More About This Professional, Click Here to Visit Their Ad in "Find A Professional"
  • hydronicsmike
    hydronicsmike Member Posts: 855
    Derek Moore and Reismann Plumbing & Heating...

    ...are some of the finest people I have dealt with in the past and some of the work of theirs that I have seen was amazing!!

    This hole post is another sad example of what open public forums are scaring me about....

    Mike
  • Jeff Lawrence_24
    Jeff Lawrence_24 Member Posts: 593
    Amen, Paul

    N/M
  • Unknown
    Unknown
    Patience is a

    virtue.
  • Larry (from OSHA)
    Larry (from OSHA) Member Posts: 738
    Don't let open forums scare you

    The events that transpired and the timeline is the best example of the positives of both the Wall and the efforts of people like Derek Moore and why his company and so many companys like his are doing well these days.

    Take a look at the times of the posts. Late last night comes a complaint. Before 10 AM this morning the whole problem is solved and end of story. If it were me, I would have called the company and asked where is the information, but that's just me.

    Think about it, Mr. Moore over in New Jersey heard from a friend in PA he was being slammed on the Wall and is able to solve the problem in a short amount of time. This is in my opinion yet another reason that the Wall is the superb resource that it is.

    A long time ago, when I used to sell stuff, I found that the mark of a good company is not when everything goes right, but how you handle problems. I doubt that this concept is a new idea to most who run businesses and post regularly here.

    Just my two cents worth.
  • Tim Doran
    Tim Doran Member Posts: 208
    Agree with Mike

    I would have to echo Mr. Miller's post. Think of the damage that one misguided post can do to a business. As far as Derk Moore goes, I have been friends with and worked with Derek for 5 years now and can say that on both a professional and personal level, Derek is a man of the highest integrity.

    Tim D.
  • Nron_13
    Nron_13 Member Posts: 164


    we must remember to follow up quotes that are sent out within a 7- 10 day window ,it helps avoid these little misunderstandings , as bolth parties are sitting by the phone wondering who will call first.
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