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Interesting article about home depot & warrantee on furnace

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joel_19
joel_19 Member Posts: 933
in THE MAIN WALL
The home owner chose them because they where the cheapest. Low bidda strikes again.

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  • joel_19
    joel_19 Member Posts: 933
    Article in boston globe-furnace gone bad Home Depot - Warrantee

    Take a look at this article in the Boston Globe "How fa must firms go to make good on bad items? About a furnace installed throught the home depot program - and who is responsible for the warrantee and clean up if the furnace decides to spew all over your house?

    http://www.boston.com/business/globe/articles/2006/06/11/how_far_must_firms_go_to_make_good_on_bad_items/

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  • Dan Goodridge
    Dan Goodridge Member Posts: 62


    The thing i found interesting was that Thermopride was being sold in a big box store. I've always felt that they build the best oil fired furnace but I have a philosophical problem buying from manufacturers that sell thru Home depot
  • Maine Ken
    Maine Ken Member Posts: 531


    Was it bought at the store, or was it just contracted through the store?? Big difference! I recently asked Smith Boiler people why they were selling their Series 8 as a Hydrotherm at Lowe's. The response was quite honest. "Because someone will." That was so much better that another manufacturer claiming they have no control over who buys and sells their boiler!!!!

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  • ed wallace
    ed wallace Member Posts: 1,612
    home depot

    sounds like the contractor provided the furnace not home depot als sounnds like contractor scewed up the install never heard of a new furnace sooting up a house

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  • Constantin
    Constantin Member Posts: 3,796
    I agree Ken...

    ... the notion that manufacturers have absolutely no control over their distribution channels is bunk. It's really a question of how badly they want to have control, the rest then is simply a question of money, market share, etc. they want to sacrifice to get there. Look at what Lennox was/is doing to fully control it's outlets... they're buying them all. Can't get better distribution control than that!

    On the other hand, it is a shame to see equipment as fine as a Thermoprode being installed so badly as to soot up the house. Obviously, we are missing the root cause, which is a bummer, but I doubt it's a manufacturing defect on Thermopride unit. More likely than not, the Thermopride was not set up / installed correctly (draft and combustion in particular).

    Also, I found it interesting that HD bothered to look into this transaction. IIRC, they get a 6% cut for referring the job, so anytime they send someone into the field to take a look at a problem job they're going to start losing money pretty quickly.
  • joel_19
    joel_19 Member Posts: 933
    6%

    They probably had to to calm them down . That is the great irony . People feel they can't trust "Bubba" so they go to the big box and guess who shows up at thier house , Bubba. 6% is the tip of the iceburg it's more like 21% on your H.D. card.
  • Al Gregory
    Al Gregory Member Posts: 259


    Earl Eaton used to run a school for techs going for their oil burner liscense. I'm surprised they would go all the way to Falmouth for an install.
  • Paul Pollets
    Paul Pollets Member Posts: 3,671
    Bad PR

    Home Depot sold the appliance and included the cost of an installing subcontractor. They (HD) pay the subs an hourly rate (which I deem way too low)for the work. Invariably, ya get watcha pay for.

    You can bet that there is no SS chimney liner or a major vent problem; that a combustion test was not performed that would identify any burner or draft problems; or that HD knows how to pull in an expert to 'make it right'. Just ranting...

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