voyager water heaters

hr

voltage, yes you need to have a recorder watch it over a period of time. It could in fact be a heavy electricial load in that building. Perhaps a fryer, oven, steamer??

You could attach your volt meter and watch while someone else cycles on the other heavy loads.

Some commercial electricial outfits have chart recorders, maybe you could borrow one? It's the only way to documant, on paper, a problem like this that I know of. It never fails when you are watching it :)

My Field Piece stick metwer will capture and hold high voltage spikes, but I don't think it will catch low side recordings. Maybe some brands do?

Another war story. I happened to be at this same job with the power problem one day while a carpentrer was building a deck. He had plugged his table saw into the same receptable with the Voyager. Sure enough as he was ripping some lumber and really working the saw hard, the voltage dropped and the Voyager went into lockout as it was running. Saw (no pun intended)it happen right in front of me.

Moved his extension cord to the wash machine outlet 20 amp dedicated circuit and drove away.

This is when the light went on for me and I requested the data logger from the power company.

I believe the utilities transformers can go weird and deliver un- reliable voltage too. The chart recorder will be the smoking gun.

hot rod

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Big Idahoan

voyager fan problems

I had a service call at 9:00 pm last friday night for no hot water. I had just repaired the voyager SSV130-45SA, 1-1/2 weeks a go. I replaced the fan and the pressure switch.
When I left everything was working fine, I had checked the voltage in to the board and out to the fan and nothing was wrong. I checked the voltage while it was running and that was fine. Friday night I installed another fan in the unit and it fired right up. I went through all of the electrical again and still nothing. I called tech. support this morning and they said it sounds like an electrical problem in the building. This is the second voyager in about a months time that has had this problem that I have had to deal with, I was just wondering if anybody else has had the same issues with these appliances and what you find is causing the fans to go down? Is there something that I should be looking for when checking these units out. I,m at a loss. Thanks in advance

hr

Similar issues

with a Voyager and lock outs. Finally I requested the power company install a data logger for a week to watch voltage. They did, and sure enough the voltage would take some large dips, below the acceptable minimum voltage for the Voyager.

Interestingly the home was located near a commercial building with a large electrical load. I suspect when the brought heavy loads online the neighbor would have a low voltage issue.

The power company did admit to the low voltage numbers, how could they not :)it was on the logger printout! BUT they said it still fell within their own "acceptable" range. Hard to argue with the ONLY power supplier.

I replaced the Voyager with a cast iron pilot boiler.

I have since installed that Voyager in my shop and have not had problem 1!

Bottom line, yes dirty, or unreliable, power to the unit can cause some "issues"

If the same part fails over and over after replacements, I doubt it is the part?

hot rod

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Mark Hunt

Dirty electricity


You nailed it HR.

We installed a Munchkin 199 a few years ago that ran fine for the first few months it was installed and then the nightmare began.

Intermittent lock-outs. No rhyme or reason! The folks at HTP said it had to be a wiring issue, but I checked and re-checked our wiring a hundred times and it was all correct.

One day I was back, again, and I got nailed with voltage between the neutral and the ground with the breaker off! Quick fix was to disconnect the power that the electrician ran and cut the end off of an extension cord, re-wire and plug it into a wall outlet. Got the folks through the weekend and the following Monday I ran a new feed to system. No problem since.

Electricity is weird.

Mark H

P.S. We have one Voyager out in the field and it has never given us a problem in the three years it has been running.

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Big Idahoan

voyager water heater

Hot Rod,

Thanks for the responce. The water heater is in a commercial chain resteraunt, and the owner wanted to know why it is having problems just after I have supposed to have fixed it. Our company backs up everything we do so I want to find out how solve this problem. Do I need to call the power company? and will they do this service (I guess I will have to ask them)for us. But I'm sick of wasting time trouble shooting this.

Thanks

Larry Weingarten

If the problem...

...turns out to be dirty power, one possible fix is to use a power supply for computers, (UPS) if it can be found in the right size. That would give the heater sparkling clean power.

Yours, Larry