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Nothing surprises me anymore

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We got a no heat call from a tenant who is a customer. We have never serviced the equipment-- the landlord does. The notes on the account said his brother in law installed the unit. As a favor to the tenant , we sent over a technician. The cellar was dark and the tech was glad to see a light at the back of the cellar. As he walked across the basement, he was stunned to see the burner laying on the floor , firing towards the ceiling. Not sure but it looks like the boiler door was damaged and someone attempted to cement the burner in place. Installed a new boiler Saturday and hopefully this one will be maintained.

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