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Missing components on new parts

Al Corelli
Al Corelli Member Posts: 454
in THE MAIN WALL
We're lucky enough to have a great supplier in the Bronx who will (and has) drop everything to get us something when needed.

Our favorite local supplier has also been very helpful in this respect.

Comments

  • Unknown
    Unknown
    It's happening more and more frequently

    Friday we installed a 4 section , 5 zone boiler with indirect . All Taco IFCs . We get the call of heat bypassing one zone . A supervisor makes the hour and change trip to the home to find no IFC insert in the pump . Customer wants to know if we're gonna reimburse him fuel for the few days the zone battled it out with the AC .

    Started a relocation of a boiler to the garage Monday . V84 and packaged Riello F5 with a missing nozzle assembly door . " Inspected with pride by Team Riello " sticker on the front of the burner !?! We were lucky it is a 3 day job and close to the shop .

    Does anyone have a policy or understanding with manufacturers about faulty equipment and missing pieces , and some type of reimbursement plan for this stuff ? If I was a one man shop and had 2 hours round trip travel time plus diagnostic time for a missing IFC insert , I'd want to be reimbursed .
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