Dan (Secure Server)

Christian Egli

I have not gotten the lock either with my last purchase here. I did get the lock on other secure sites I visited since.

Whatever it is worth, I tought you might be interested to know.

John Shea

Hi Dan,

John Shea

Hi Dan,

I ordered (and am looking forward to ) the new venting capacity chart by Gerry & Steve.

I noticed that no 'lock' icon appears in the bottom of the browser window which indicates that there may be a problem with your SSL certificate. Many savvy web customers look specifically for that lock before they place a CC order. You may want to check with your webmaster or with Verisign.

The page that asks for your credit card is appropriately a 'https' address which means it is secure. I was able to view the security certificate by looking at the page properties. But it seems to me that the 'lock' should appear as well.

I managed a regional computer manufacturer's website for a few years and some shoppers were adamant about seeing that lock and knowing that the site's security certificate is in order.

DanHolohan

Thanks for watching out for us.

I just ordered something from the site and the lock poped right up. Not sure why you're not seeing it but I can assure you that Verisign is in place and that Invision is watching over the site 24/7 (literally).

Steamhead

John, you might want

to check your browser settings. In Netscape, click Edit, Preferences, Privacy & Security, then SSL and Certificates. In IE, click Tools, Internet Options, Advanced, then scroll down to Security.

When you get there, look for un-checked SSL and Certificate options. Check them, click OK to in each window to close it, restart if needed and see if it works properly now.

John Shea

IE settings

I checked them and all seems well. I have netscape installed as well and the lock shows up fine in that browser. However, with Netscape I get three popup messages about security. First one says 'entering secure site' second one says 'leaving secure site' third one says 'entering secure site' again.

I have a feeling it has something to do with the way the Cold Fusion app has to run for the cart, but I'm not sure.

Also, sometimes if there is a secure page inside a non-secure 'frames' page, the lock will not appear.

I have no concern with ordering through the site, because I know how to check for the certificate even though the lock doesn't appear (for me). However, I was just giving Dan a heads up that if others don't see it, it could be potential for lost sales.

John Boyer

Dan.

Two times in a week I've morphed into someone else. I've deleted all my cookies, ran Adaware and spybot, cleared my history and now I'm getting E-mails sent to me from posts but I never changed any of the settings. Watsupwitdat?


Robert O'Connor/NJ

Maine doug

This is not new,

When I bought my books about 3-4 years ago, the same problem existed and I reported it to Dan. At that time one could not even check for the certificate but Verisign's seem to all come up in date and valid.