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Buderus115/DV w/ Carlin

I have emailed Buderus but they are probably swaped with more pressing matters....I have installed two 115-28 boilers, Direct vents, each with Carlin ez1 burner and the seperate vent(aerocowl) and intake(one has the intake Fields vrv and 1 not). I went with the seperate hoods due to cross contamination concerns. The homes are next to each other for the same contractor..All set up to the latest specs from Calin & Buderus...Sat AM I get a call that one has stopped working...I look at the outdoor temp...-12F! After getting there it had locked out due to the Homeowner hitting reset 3 times. I pulled off the intake to get the warmer basement air to the burner thinking that it was the cold causing the fuel to gel...sure enough it lit off no problems...I left it that way for now...As I am coming upstairs the Contractor meets me at the top of the stairs saying they are having the same problem nextdoor...same temp. solution.left the intake detached on the floor...I can't leave it this way and I can't tell the homeowner " when it gets real cold take the intake off"....I know put in a chimney! Not my call...

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