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veismman boiler carbon monoxide level

Why will a Veissman boiler generate 10,000ppm CO when all the factory settings are in place and the CO is measured at the flue vent exit?
Hurry we have a headache...

Comments

  • ed wallace
    ed wallace Member Posts: 1,613
    hi CO

    call for help now dont fool around with it
  • S Ebels
    S Ebels Member Posts: 2,322
    I'm curious

    How do you know the CO is in excess of 10,000ppm? If a technician measured that and left your home without doing something about it, I wouldn't let him back in the house. What is the CO in the ambient air of your house? That should have been measured immediately upon the discovery of that level in your flue.
  • Weezbo
    Weezbo Member Posts: 6,232
    Leave the building. go to a neighbours home call the gas co

    it is not something to be practising your new found skills with a screw driver in a state of delirium...
  • kim mullan
    kim mullan Member Posts: 7


    actually the gas technician is the one who posted this through us...the appliance has been turned off.
    we need to to know where to track down the Veisman customer service rep in London Ontario Canada
    as there's nothing in the phone book and we couldnt' recommend the system based on how difficult it is to find a technician who can work on it.
  • paul lessard_3
    paul lessard_3 Member Posts: 186
    10,000?

    WOW most units don't read nearly that much.
    what model viessmann do you have?
    Where did you buy it?

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  • kim mullan
    kim mullan Member Posts: 7


    the model is Veissman Vitrola
  • Bill Nye_2
    Bill Nye_2 Member Posts: 538
    vitola

    Kim, is it gas or oil? I would guess it is not a Viessmann issue but maybe a human error or something strange. Please let us know the outcome.
  • S Ebels
    S Ebels Member Posts: 2,322
    Kim

    Viessmann's Canadian headquarters are right up the road in Waterloo. Try calling 1-800-288-0667. They will be able to direct you to a technician. I have trouble imagining that you are having difficulty finding a tech that close to the main office.
  • Mad Dog
    Mad Dog Member Posts: 2,595
    MY Bacharach Fyrite Pro locks up over 4000ppm

    Yeah somethin' is NOT Kosher with the meter or the reader. Better to go without heat for a few days than to die. Mad Dog

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  • Something's wrong.

    Doesn't make sense to stay in this house untill you really know.

    CO) is Nothing to fool around with.

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  • Weezbo
    Weezbo Member Posts: 6,232
    I apologise for being so blunt and sarcastic.

    I pray you and the technician arent dead.
  • kim mullan
    kim mullan Member Posts: 7
    to weezbo

    The canaries have bit the bullet but the technicians and the family are fine the facinating part is that although we have contacted many gas technicians and furnace companies no will will touch the veissman...I am tempted to lay on the floor in front of the door when the technicians finally show up...
    just kidding.
  • Constantin
    Constantin Member Posts: 3,796
    A strange animal...

    ... I'm not sure why one would buy a gas-fired vitola... from what I can tell, that model was built for the oil market, with the possibility of converting to gas in a pinch. Hence, you might not find that many people familiar with the Riello gas burner that, IIRC, comes standard on that model. As an aside, considering the fuel choice, is there a specific reason the Vitodens was not considered for the job?

    Anyway, coming back to the topic at hand, given how easy it is to open a Vitola, I'd have a look on the inside for clues. Do you have a lot of sooting, perhaps some clogged burner tubes, a fouled intake or blower wheel? What does the exhaust look like? Are the stack temps in the normal range?

    Not being there leads to a lot of conjecture. However, I suspect there is something seriously wrong on the air intake side of things. IMO, either the combustion air isn't making it into the appliance or there is a draft issue where air is being pulled down the chimney and/or out of the room.
  • Michael Fox
    Michael Fox Member Posts: 2
    carbon monoxide levels

    Dear Kim, please call me at our office immediately regarding your co issue ASAP. The number here is 800-288-0667. We are open from 8:30 am to 5:00pm Eastern time.

  • Michael Fox
    Michael Fox Member Posts: 2
    reaching Viessmann

    Dear Kim, the Viessmann Canada office is in Kitchener, Waterloo, Ontario and the office phone number is 519-885-6300. they are addressed at 750 McMurray Road. They are very accessible and will be happy to help you. The office is open from 8:30-5:00pm M-F.

    They also have local representation and you will be able to get phone numbers for after hours help through the local rep.

    At any rate, please call either the Canadian or US office ASAP. The US number is 800-288-0667. Your local Canadian number is above.

    We look forward to hearing from you.
  • joel_19
    joel_19 Member Posts: 931
    kim!!

    Ok where is the guy who put it in???? if he can't fix it he shouldn't have sold it to you. That boiler can run clean. just call Viessmann they'll hook you up with someone to fix it. Where are you located?? there may be people right here right now who can fix it.

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  • kim mullan
    kim mullan Member Posts: 7
    green light!

    Hi Everyone
    Thank you so much for your input we have a technician here now who has resolved everything in half an hour...said that on eof the settings had been altered...(no one who's worked on it knows anything about it) needless to say we have written his phone number in indelible ink on the side of the furnace...
    the internal flue read is not about 12ppm
    Kim
  • kim mullan
    kim mullan Member Posts: 7
    green light!

    Hi Everyone
    Thank you so much for your input we have a technician here now who has resolved everything in half an hour...said that on eof the settings had been altered...(no one who's worked on it knows anything about it) needless to say we have written his phone number in indelible ink on the side of the furnace...
    the internal flue read is not about 12ppm
    Kim
  • Weezbo
    Weezbo Member Posts: 6,232
    Joel, one thing that is of utmost importance,

    is to make people anyone get out of a situation where they are obviously expressing they are in over thier heads and in a lets fix it mode. right now i'd like to have a doctor express what various states of conciousness people experience at and approaching the numbers he suggests...and then i will share with everyone a couple of "dragging some one out of environments with heavy co with you" and the emotional and mental disorientation associated with having to work in a blue haze bought on by by human being wanting to stay warm while they work using equipment that is killing them in the process.....
  • kim mullan
    kim mullan Member Posts: 7
    josh

    we did have a wonderful guy spend time tracking down Veissman contacts for us and diligently try to address the issue...thanks Josh

    Kim
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