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Boiler Problem =$$$$

Jay_13
Jay_13 Member Posts: 1
in THE MAIN WALL
Four and a half years ago I had my steam boiler replaced by a professional contractor. Everything was done by the book with no exceptions. As a homeowner I am perplexed because the casting developed a leak and the boiler manufacturer Dunkirk clearly indicated that it was a bad casting. Now comes the dollars. Dunkirk has sent a replacement block which was not identical to the original . As a net result labor and material had to be spent to reconfigure the piping to Dunkirk's new design. The tappings were completely different . My contractor was given a $200 credit from the manufacturer via the wholesaler, but it cost alot more than $200 to install the newly configured casting. The $200 is all they are willing to credit under the warranty. My contractor is out the labor and materials that he has expended and I am expected to pay the difference above the $200. I have no fault with the contractor since Dunkirk has admitted that they had a bad batch of castings. I don't understand why a recall wasn't initiated since the product is clearly defective. Why should I or the contractor have to absorb the labor and materials cost. What good is their warranty? I thought that Dunkirk was a reputable company. So much for their reputation and integrity. Does anyone have any suggestions ?

Comments

  • Ken_8
    Ken_8 Member Posts: 1,640
    You need to get Dunkirk...

    more involved.

    By the time your concerns get to the contractor/installer; and he gets to the wholesaler; and he gets to the regional rep; and he gets to the marketing guys at Dunkirk; and he gets to the engineering and warranty division; and they get to the parent (ECR)where all credits and "problems" may be actually cleared up, little proof your problem gets where it needs to be.

    Sadly, the customer (you) may have to write a letter of clear, concise documentation with some digital photos demonstrating the proper basic installation - and work from the top down.

    For some reason a contractors call is less effective than a customer's.

    Take a shot. What do you have to lose?



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  • Unknown
    Unknown
    OUCH !!!

    Never been a huge fan of them. It seems to me that given your situation, the MFG should step up to the plate. Let's see if they respond. As Ken stated, You need to make a little noise in the right place. The $200 wouldn't get me to bring down the new parts into the basement. Slap in the face warranty IMO.

    Good luck.

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  • Paul Pollets
    Paul Pollets Member Posts: 3,663
    Product Liability

    The contractor should bill the manufacturer for the labor and materials to correct the problem... Or the wholesaler who sold the boiler. I've found that standing up for your rights will get you (the contractor) paid for services rendered. Warranty exclusions (by the Mfg.) still makes the manufacturer and its reps, liable for damages beyond shipping the replacement casting. And that includes labor costs for replacing defective parts.

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