EMI Enviroair

Troy_3

Anybody else havin trouble? Less than 2 year old mini split burned out the board- simple right? Try 12 weeks to replace the part. Is this common? Are other brands the same? Does anyone have a unit that has parts available? We have installed a dozen of these units. No problems with the rest. But "no parts" just cost me big time. We replaced with brand new unit at my cost. Manufacturer and distributor washed their hands. Ain't it great? Just sell the junk. why does no one care? The manufacturer who will stand behind their junk will get my future business-Who are you? This same daycare wants two more mini splits installed but will throw me out if they say EMI or Enviroair. Can't say I blame him.

don_46

Board

burning up.I not sure if this is your problem,but I have
seen constant fan to be why many boards fail.

Those small relay with the little thin contact can not
handle the load of constant fan mode.
Then there is always mositure from improper airflow that takes them out as well.

So either there lemons from the start or there something thats being over look.

Look into fujitsu,I have great luck with there product.

Ron Passafaro

EMI EnviroAir

Dear Troy

I am the Vice President of Sales and Marketing for the parent company of EMI and we were sorry to read that your experience with one of our EnviroAir systems failed to meet your or our expectations. We were pleased that your experience with the other 11 of the 12 systems was satisfactory. We desire at this point to identify the problem, understand how are distribution channel for after sale support broke down and fix the root cause of the problem. We do have parts in stock and if it was a board that needed replacing it can be provided literally overnight.

Please contact me at my email address so that we can address this issue together and bring it to closure in a satisfactory manner. We understand that we are only as good as the solution we provided to your last problem and we would ask that you give us the chance to re-earn your trust.

Sincerely,
Ron

Troy_3

EMI Enviroair

Ron please give me your Email address. I've been speaking with Jeff and Justin in tech service, they have all the details. My # is 716-649-5723

Troy_3

EMI Enviroair

Thanx for callin Ron. All I can ask is support. we all know crap happens. I fixed my customer problem. Now does EMI do the same? Communication is the first step and I thank you for that.