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Angry client!? What would you do?
to work it out with the customer. Sounds like the mistake was on your side.
Generally I would call the customer back and ASK them what it would take to make the matter right. The usually ask for a lot less than we were willing to give!
I would much rather rebate, than have them tell all their friends and neighbors not to deal with us.
By the way this problem is not exclusive to FR. T&M has an even greater potential for sticker shock, if a reasonable estimate or not to exceed figure was not discussed.
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