Average HVAC Service Call Time

Jeff_27

Does anyone know where I can locate national averages for AC and Heater service/repair calls? My technicians already have what I feel to be a good average. My boss wants us to get the times down 5 %. Does anyone know of a website? Thanx, Wallers!

Earthfire

call time

Best way to shorten the call time is for the customer to bring the Equipment into your shop! Yes I am being sarcastic. A cordless screwdriver with a vehicle charger and all the different tips to speed equipment access and reassembly.How much faster do you want to go .Speed can result in accidents, mistakes, and Callbacks. And callbacks can destroy any extra profit realised from shorter call times. Raise the rates 5%. Better for the company, the techs and the customers.

Jeff_27

Our safety program is second to none. We spare no expense for training. I'm looking for the averages so I can show my superiors that we are already below what is the national average. Then, I'll go to them with the "repeats, accidents; etc. We average below 40 mins on both furnace and air conditioning service calls.

Earthfire

time

That is pretty quick in my book.

Jeff_27

ditto

My book, too! So you can see what my point is.

Leo

How is it billed?

If there are no call backs and billing is T&M what's the difference? Does your company bill Flat Rate?

Leo

jim lockard

what's the scope of work

all one Brand Furnaces, Boilers your own installs?? 1st times?? yellow page forger's?? Average drive time between calls? Details Please J.Lockard

tate

call times

I think you are on the mark. You are at a level now where all you can do is measure against your own past history. And, as you say, call backs will throw it all out the window.

Robert O'Connor_7

QUICK!

Sure sounds ZIPPY to me. There a standard for that too? Man, I gotta get movin. BOC

Floyd_5

Darn.....

I spend that much time just eatin' the cookies that the little old ladies insist that I have when I come.
Guess your not lookin for any kind of "customer relations"!
What ever happen to good old Service and a visit.....

Oh, yeah..... I don't live in no city.....just amoung 200 people that I know the first name of.

I like it that way......

Murph'_5

haye Floyed

why not you on the wetstock list, hmmmmm ..hmmmmmm and the resourceful son of yours??!



Murph'

Floyd_5

Toooooooo darn busy!!!!!!!

I may show up yet....
been spending way too much time away from the family, working, lately.... didn't know if I want to spend another weekend away.
If I do that I may have to spring for an long weekend to Aruba or something like that...

:-)

Murph'_5

just stop it

its only a couple hours away!!



Mite need a breather!!!



Murph'

tim smith

40 mins.! what ?

I can't imagine our techs getting a call done in 40 mins and still feel that the were thorough on the check out of the equip. I am a tech myself and don't believe you can be thorough in that amount of time, if you are talking about diagnostics and repair. Tim

jim sokolovic

5 % - the King has spoken!

Mr Mazz, your boss has no respect for you and needs a kick in the nads, if you ask me.

Bill_14

If he wants to be greedy

If he wants to be greedy, he needs to raise his prices. Maybe he should go out on a few calls with various techs so he can appreciate the need to do things the right way.

Jeff_27

I was a tech

I was a tech for 23 years. I do go out with my techs. Most have been here around 20 years or so. We work on ALL makes. It's not a case of being greedy. It's a case of being properly trained, being efficient and thorough. Our repeat orders are at an all time low ... thanks to training. I think the times are great. My superiors are the ones who want the 5% improvement. My techs do it the right way ... many times after someone else has attempted to make the repairs.

Weezbo

what !

that sounds like your superiors are'nt.,,,,... tell them soon as the superman capes get back from the dry cleaners all will be well:)

Bill_14

I was referring

I was referring to the person asking to look for a 5% savings.

ken D

20 mins

Tim McElwin? or "Begin with the end in mind" said it should take no more than 20 mins to have the problem diagnosed, the rest is fixing the problem==>Education/knowledge/experience.

Systematic troubleshooting, rewording the problem in the easiest statement, and begin with the end in mind.

Jeff_27

5% Shopper

He's been outta the field for 20+ years ... and it shows lol!

Jeff_27

25 mins

We allow 25 mins to diagnose (covered by our min labor charge). Of course, some jobs take more or less.

Unknown

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