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Burnham warning from home owner.

Learn from my mistake and avoid Burnham at all costs. My V7 series residential oil fired water boiler is leaking after only 5 years in service. Much research on this board and other related forums (and Burnham yearly financial report under liabilities)aknowledge Burnham had a manufacturing problem leading to product failure. They replaced the V7 line with the V8. Back to the V7 owner problem of Burnham willing to provide minimum compensation for an expensive problem. I'am the proud owner of a five year old rusty bucket of bolts.


  • Steamhead
    Steamhead Member Posts: 16,710
    Did you contact Glenn Stanton

    as I asked in the old thread?

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    Oil & Gas Burner Service
  • kevin coppinger_4
    kevin coppinger_4 Member Posts: 2,124
    Have you talked...

    w/ a rep. from Burnham? They have been pretty good about working it out, you just need to talk w/ the right person. Glenn Stanton (from Burnham) hangs out here a lot and can get you set....EVERY boiler mfg. has has some bumps in the road...kpc
  • nick z.
    nick z. Member Posts: 157
    I know...

    for a fact they were taking care of these problem boilers.
  • JohnNY
    JohnNY Member Posts: 3,226
    What a shame...

    ...you had a bad experience. I've been using Burnham for years and am a satisfied customer.

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  • Leo
    Leo Member Posts: 770
    re Burnham

    I asked this before,,,have you gotten an estimate for replacement and do you know what Burnham's allowance is? In our area it isn't as expensive as you are making it out to be. I did one alone and stayed with in the alloted labor allowance and I am not fast by some people's standards.

  • shawn_3
    shawn_3 Member Posts: 20

  • Mad Dog
    Mad Dog Member Posts: 2,595
    Sorry for the bad luck <gus but sh&*(*&&* happens

    talk to Glenn ...he and Burnham will make it right. Mad Dog
  • bob eck_2
    bob eck_2 Member Posts: 10

    burnham knows they had a problem with the v7 oil boilers. call burnham at 717-397-4701 to get the name and phone number of the local burnham rep in your area or go to their web site at www.burnham.com for help. their new v8 oil boiler is great!!!
  • Dave Palmer_3
    Dave Palmer_3 Member Posts: 388
    I'm not a Burnham guy but.............

    if you have a problem with Burnham they handle it very well,sorry for your bad time.
  • Burnham leakers

    Gus, Where do you live. I replace these Burnham leakers with Buderus Boilers. Most of my customers Don't want the burnham boiler put back in their house. Don't believe all these glowing reports of customer responsiveness in this thread. I have stories that would raise the hairs on the back of your neck. Burnham markets their product better than they make it. The last leaker call I recieved from one of my customers,Burnham offered me a Whopping $250 to compensate me for my Labor. Gus you can e-mail me @dvdlgn@netscape.net. and I will see if I can find someone who can help you out.Don't install another Burnham Boiler under any circumstances.
  • Bob Bona_4
    Bob Bona_4 Member Posts: 2,083

    I have found Burnham's support exceptional. My supplier has a great relationship with the rep, and they really go out of their way to make both the contractor and the customer happy. This is so much more than I can say about any of the other major mfrs, who have ALL had an issue or two with thier boilers.

    Glenn Stanton will make it right for you. He is one of the few great rep's that frequent this forum, which speaks volumes about who keeps their finger on the industries pulse.

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  • Guy_5
    Guy_5 Member Posts: 159

    It is great to see the support that most people are willing to give here. Problems will occur-it's a fact of life. The difference is in how those issues are handled. I know from experience that Burnham has done very well handling the issues that they have faced.
  • Dave Yates (PAH)
    Dave Yates (PAH) Member Posts: 2,162
    I'll second that and add....

    I have never had anything but great support from the folks at Burnham.

    If you can't get satisfaction through your contractor or he from his supplier, then I'd suggest a direct contact be established.

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  • Bill_14
    Bill_14 Member Posts: 345

    have you not involved your heating contractor with this problem? A quality contractor has the ability to work these problems out, even if the installation is 5-years old.

  • kevin coppinger_4
    kevin coppinger_4 Member Posts: 2,124
    its pretty clear to me.....

    that the original poster has no intention of working out this problem by any means...its been 3 days and not one reply from him...just wanted to bad mouth Burnham I guess. kpc
  • Bill_14
    Bill_14 Member Posts: 345
    You could be correct ! (nm)

  • jackchips_2
    jackchips_2 Member Posts: 1,338
    Could be

    but many of us are away after posting and those three days can go fast.

    Has anyone seen Glenn? He usually has responded by now.

  • Floyd_5
    Floyd_5 Member Posts: 418
    Glenn's around....

    has posted to some other threads.... probably figgered that this was was hopeless anyway, espec. since the feller didn't even have the guts to try and get back to anyone or him.

    Some people you will NEVER make happy.....

    God I hate it when I screw up and fail to screen them before I'm already in too deep.

    No, this wasn't one of my installs, but.... I been there done that.....with others....
This discussion has been closed.