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Burnham V7 problem.

Bill NTSG
Bill NTSG Member Posts: 321
in THE MAIN WALL
Sorry to hear about your problem with the burnham boiler. It is unfortunate but in Burnhams defense I will say that they have gone way beyond what most people would expect to resolve this.

Burnham usually deals with the installing contractor and the cost to the customer is minimal. They have spent a lot $$$$$$$$$$$$ to resolve this issue. I give them credit for that.

Comments

  • Gus Ruggiero
    Gus Ruggiero Member Posts: 4
    Burnham V7 problem.

    My Burnham V7 series water boiler has cracked after only 5 years of service. I have seen multiple posts on this and other HVAC related forums that indicate there was a casting problem leading to this failure. I have contacted Burnham. They are willing to replace the defective sections but cover only minimum labor money for an expensive job. At this point I'am very dissatisfied about Burnham's position. What options can anyone suggest?
  • Robert O'Connor_4
    Robert O'Connor_4 Member Posts: 88
    Did you talk to Burnham directly?

    I had an intersting experience when i dealt with a local wholesaler. A fellow contractor told me to call Burnham directly. The situation was resolved favorably.
  • Steamhead
    Steamhead Member Posts: 17,495
    One of Burnham's best hangs out here

    He is Glenn Stanton, who manages training for Burnham. E-mail him at gstanton@burnham.com and tell him we sent you. He should be able to get this straightened out.

    To Learn More About This Contractor, Click Here to Visit Their Ad in "Find A Contractor"
    All Steamed Up, Inc.
    Towson, MD, USA
    Steam, Vapor & Hot-Water Heating Specialists
    Oil & Gas Burner Service
    Consulting
  • Unknown
    Unknown
    Regarding your boiler

    I am sorry to hear about the difficulties you are having with your V7 boiler. Please e-mail me with the complete Model number and Serial Number of this boiler so that I can first determine if it is a hot water boiler or steam boiler and when it was installed. With this information I will be able to have someone contact you regarding your options. Also let me know your name, address and phone numbers please. Hope this helps.

    Glenn Stanton

    Burnham Hydronics
  • Mad Dog
    Mad Dog Member Posts: 2,595
    I agree, with most companies you have to bypass the middle man

    Glenn will make it right. Mad Dog

    To Learn More About This Contractor, Click Here to Visit Their Ad in "Find A Contractor"
This discussion has been closed.

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