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A.O. Smith water heaters

Mad Dog
Mad Dog Member Posts: 2,595
We had a 50 gallon 10 year water heater leak in less thaN 8 MONTHS. My supplier gave us a replacement, but got no where with a labor reimbursement. Wrote a letter bla blah blah. First, they told the supplier that it was not necessary to save the old tank, so he chucked it. Now, they are telling him just the opposite, and that they won 't reimburse us. We put in at least 120 waters heaters a year, but I guess that's not good enough. I don't know if Bradford-White is a more stand up company or not, but if Smith doesn't do the right thing here, I'll put in 120 BWs a year. What are your guys thoughts/experiences. Mad Dog

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  • Dave Yates (PAH)
    Dave Yates (PAH) Member Posts: 2,162
    try this

    Give Karen Smith a try. She's a straight shooter & will more than likely be able to straighten this out.

    [email protected]

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  • Luke Lefever
    Luke Lefever Member Posts: 62

    I don't have anything to say one way or the other about A.O. Smith. We do, however, sell Bradford White and I feel pretty good about them. No real hassle with warranty parts or service. I would hope that Smith would take good care of you- but if they don't I can recommend Bradford.

    Luke Lefever
    Lefever Plumbing & Heating, inc.
    Elkhart, Indiana
  • tim smith1
    tim smith1 Member Posts: 26
    ao smith

    Mad Dog, I have found ao smith to be fairly stand up. Although when It comes to a problem I suspect to be a fairly common one, they will say well thats news to us. Even though i think it's inherent in there design. I have dealt with them for 20 years and for the most part they have been stand up.
  • madd jack
    madd jack Member Posts: 1
    whoa there doggy......

    hey matthew, watch the hype these guys (BW) put out about only being sold through wholesalers and professionally installed. it has changed wording over the years ,but the connotation (SP) is the same. we used these units for seven years both in new construction and service. after leaving the new const. gig we had a few leakers within the six year tank warranty, (knowing that labor replacement was only during the first year) called the whole(RE)saler to find out if they just wanted plates or unit returned ,they said only factory authorized center could return water tank for replacement warranty (much less you want labor)this water heater "specialist" is the same J-off company that sells and installs the cheapest garbage out there 40 gallon (elec/gas)installed $299. DO NOT BELIEVE the crap they they tell you about being installed by pros, they have no way/willingness to police these (former??) claims !! I am no way ever to install these units again for these reasons,stand up ,no way !!! stick with the high ground matt.I do not know what types of DIY HARDWARE STORES YOU HAVE THERE ON THE ISLAND but out here in the woods they are in most of the retail dicount houses (that buy from my former supplier).

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