Service contracts

Andy Morgan_2

WITHOUT getting into the whole chimney vs power vent thing,

is it unusual for a power vent to be excluded from a service contract? A customer called their oil company because he smelled fumes. Turns out it was a simple relay that was bad not allowing the post purge to happen. The tech told the customer to rip the thing out and run a chimney instead of fixing the venter. Powere vents are not covered under his service contract.

Isn't a power vent considered part of the "system" in which he has a contract on? What difference does it make whether a
burner motor goes bad or a vent motor goes bad? The cost factor to repair either is similar.(at least in my opinion it is)

Any opinions on this?

Andy Morgan

Andy Morgan_2

Service Contracts

WITHOUT getting into the whole chimney vs power vent thing,

is it unusual for a power vent to be excluded from a service contract? A customer called their oil company because he smelled fumes. Turns out it was a simple relay that was bad not allowing the post purge to happen. The tech told the customer to rip the thing out and run a chimney instead of fixing the venter. Powere vents are not covered under his service contract.

Isn't a power vent considered part of the "system" in which he has a contract on? What difference does it make whether a
burner motor goes bad or a vent motor goes bad? The cost factor to repair either is similar.(at least in my opinion it is)

Any opinions on this?

Andy Morgan

Dana

Would love to see the fine print on that contract.