Am I alone here?

eleft(retired)

preface:


I do not have an open account with this supplier or any other supplier, I pay on the spot for everything. over $9000 with this one this year.


The story:
I ordered parts for a leaking shower control the 29th of July.

The supplier said it would take only a week and would call as soon as it comes in. Aug 22nd I call to find out if it came in, a defensive answer from the counter person.

"If it came we would have called you", I asked to check on it and I got an "ok I will".

I called today, asked for the counter, got to listen to the radio for 5 minutes then I hung up. I called back and asked not to listen to the radio but like to talk to someone about my order, got a counter person who immediately said I'll be right with you and I got to listen to the radio another 4 minutes. Some one picks and say's are you being helped, I said I don't think so and this person asked what I wanted and I told her. You guessed it more radio, 3 minutes. Finally the counter person. I ask the question, are the parts I ordered July 29th in.
Hold on and 5 more minutes of radio, than "nope the parts aren't in". I said "unbelievable" to which he came back with "you can stop by and pick your money or wait".

I told him he was being rude, He told me "I didn't understand" and he had a "counter full of people".

I told him to send me a check and started to give my address, you guessed it more radio.


al

John@Reliable

Time to find someone else Al

I'm lucky! I do 99.9% with a large but small wholesaler.who has two stores about 15 miles apart.I can call and even talk to the owner who is one of the most knowable people in the business on the tech side.Has sent most of counter help to schools so they know what customers are talking about. Ready for this they offer me "24 hour part service" you call and 1/2 hour later someone is opening the warehouse.And people wonder why I don't have a stock room.They stock well over $1000000.One of the best things also is they treat guys like you the same as the big buck guys,we had other supply house here that had a sign up that said "your service may be interrupted for other comm. accounts" meaning we service the big buck account first while you can wait cause you don't spent enough. I was so sad when they went out of business! Cheer up Al and keep looking. P.S. I bet my guys would UPS you stuff and treat you right. John@Reliable

Online Sheriff \"Murph\"

hey al

exactly what are you lokking for, give me a holler i may find out and point you in the right direction!!

eric_2

Shame

to hear how you've beem treated. Feel free to drop a line and I might be able to get what you're looking for. Sad what passes for customer service these days. It's the main thing that seperates the real supply house from the big boxes.