Rinnai CX119iN tankless water heating units - leaking exhaust seal

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Hi, Hope his doesn't sound too cowboy, but If they don't need you to return the heaters, get the new ones and store them in a nice, dry place. Fix the old heaters and install low level CO detectors. Use the money you saved to buy a good umbrella policy, just in case. Now you've got spares as needed. 🤠
Yours, Larry
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oh wow, could you feel the air coming out from the gasket area?
Is this is only with the CX units? I haven’t seen it on any of the RX’s … yet.
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900 bucks to a diy homeowner is a great deal? Plus a diagnostic fee. Are you a Rinnai cerfied installer? Gone to any of their trainings?
Bob "hot rod" Rohr
trainer for Caleffi NA
Living the hydronic dream0 -
Sometimes, you have to do things to serve your clients and not get paid full rate. We changed out 15 Viessmann HX's on their recall - good money at $1,000 each. But the recent Triangle Tube safety recall at $350 ea. doesn't really pay well for 3-4 hrs. of labor, but lends itself to summer work when it's slow here. It also builds confidence with your customer base.
8.33 lbs./gal. x 60 min./hr. x 20°ΔT = 10,000 BTU's/hour
Two btu per sq ft for degree difference for a slab4 -
you’re a clever guy, thinking outside the box
Bob "hot rod" Rohr
trainer for Caleffi NA
Living the hydronic dream0 -
Rick, you are to be commended for doggedly tracking down the cause. Very few would do this. Mad Dog
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@Alan (California Radiant) Forbes I do agree that one needs to bite the bullet sometimes to best serve the customers, but once again, I'd be looking for a new manufacturer if all they'll pay for a swap is $450. That's garbage. I'm a Lochinvar guy and the handful of times I've needed to do warranty work, they pay my regular rate without question and it's a whole lot more than $450. I swapped out a Ruud combi for somebody last winter (they bought it at Menards and self installed, had a leaking HX after 2 years) and even they being a mediocre company offered a new boiler as paid the full price for diagnosis and swap. Rinnai is a big enough operation that $450 is a complete insult to their supporters.
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