Navien hot water on demand

LASC

I HATE THIS THING HAD IT A YR AND EVERYTIME I TRY TO FILL THE TUB I GET ERROR CODE FLAME LOSS, I NEVER HAVE HAD WATER TO HOT TO HOLD HAND UNDER EVEN THOUGH THIS IS SET TO 140° ABSOLUTELY HATE THIS NAVIEN ON DEMAND GAS WATER HEATER ANYBODY KNOW WHY IT DOES THIS AND WHY I CANNOT GET REALLY HOT WATER ??? 

hot_rod

Could be as simple as a plugged strainer not allowing adequate flow?

hot_rod

Check the manual for the filter location

hilltown

Flame loss while trying to fill the tub could be a gas pressure issue…. May not have enough pressure or too large a drop. Does it work when running a sink for handwashing if so I would get the installer or gas company out to check the pressure and flow of gas..

pedmec

what error code # shows up

Intplm.

@LASC
Whenever one of these types of water heater shows a error code I always check (because I've been there)
These things: Proper gas supply measurements, proper water flow, both pressure and volume and correct dip switch settings. Always double check those.
Then look to the mechanics of the thing by following the trouble shooting in the owners manual.
After that, google up the tech support number and go from there.
They may only want to a tech. Can't hurt to call and see what they say.

Alan (California Radiant) Forbes

Can't hurt to call and see what they say.

Their “on hold” times are crazy. Over 3 hrs. the last time I called. Shorter if you are a “preferred contractor”.  

Intplm.

Alan (California Radiant) Forbes said:

Can't hurt to call and see what they say.

Their “on hold” times are crazy. Over 3 hrs. the last time I called. Shorter if you are a “preferred contractor”.  

Oh great! Well that's not very encouraging.
Hmm.....customer service, none, Navien?......Not!!!

SuperTech

Navien is terrible with long wait times for tech support.  I usually have to wait 2+ hours.