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kcarden Member Posts: 1
Immediate Need!

Rinnai America Corporation is currently seeking REMOTE Technical Support Specialists
Competitive Pay and Benefits

Position Overview:
• Provide telephone support to answer inquires on service, installation and troubleshooting procedures for all Rinnai products
• Responsible for following through with repairs, rework, rebuilding and/or maintenance on all products returned to Rinnai, to include documenting results of failure analysis on product
• Liaise with Sales, Marketing, Engineering and Service staff to maintain an understanding of product features/specifications and quality controls standards
• Liaise with Field Sales/Service organizations and Engineering in gathering and documenting information on potential quality/performance issues. To include providing input/suggestions on possible corrective actions
• Ensure records of all work orders, quality control reports, failure analysis, RGA’s, credits, returns, shipping request, etc. are completed with details related to work and/or services performed
• Rotating shift schedule (8am-4:30pm, 8:30am-5pm, 9:30am-6pm, 10:30am-7pm and 11:30am-8pm)
• Maintain company provided tools, equipment and property
• Embrace and support growing business demands in a changing environment

To apply please visit Rinnai US Careers:

For Questions and Inquiries, please contact Talent Acquisition at: [email protected].