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Hey everyone. I am new to the forum but I am extremely frustrated and though someone could potentially answer my questions.
A month ago I had a Lochinvar Noble NKC199N installed and it performed well until Saturday morning. At some point during the morning I realized that I no longer had hot water. I walked to the basement and found that there was a "Lockout Fan Speed" error on the display. I contacted the contractor who installed it and he asked me to manually reset the boiler. I did so and the same error occurred. I should have mentioned that I previously checked to make sure there was no debris in the intake/exhaust and they were clear. At any rate the service guy stopped and determined it was the blower and he had to order the part. Sunday goes by (I kind of figured that) and Monday he finally got back to me at about 1PM and said he had to order the part (I was going to drive 2 hours to pick it up because he was on a service call) and he called me on my way and said there was a mistake the part wasnt at the distributor it was at Lochinvar. He said he would have it shipped overnight. No blower/fan yesterday, no blower fan today. The service guy calls and said it wasnt shipped until 8AM this morning. 5 days of no heat/hot water (young kids and wife at home).
Are these parts really this hard to come by? I cant believe that someone within a few hours radius wouldnt have one of these in stock. I was going to try to find some other Lochinvar service guys in the area to see if they potentially had one but there werent many on the website. Its a warranty thing and I didnt know if someone other than the service guy I had install it could make the repair. Anyone have any info on these parts or am I getting jerked around here?