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oil leak

lchmblchmb Member Posts: 2,991
so I had a service call for a Thermopride furnace installed earlier this year (low boy). The oil pump was one of those with the recall (found out after) and of course leaked into the cabinet of the furnace. Unfortunately it leaked enough to cover the pan and run under the hx before it was stopped. Long story short, an insurance company had an engineer come in to "confirm" some issues and they recommended the furnace be replaced due to the leak. After the cleanup this furnace ran without issue but the customer is questioning if it's any good... Am I missing something? There's no odor, no soot...no problems but because the engineer said so it must be bad? Can there be a reason they would recommend replacement?

Comments

  • kcoppkcopp Member Posts: 3,514
    CYA... They dont want the ambulance chasers to get them if there is ever an issue.
  • lchmblchmb Member Posts: 2,991
    pretty much what I figured it was... should make for an interesting discussion with the customer...
  • newagedawnnewagedawn Member Posts: 562
    engineers, all brain, no common sense, it always looks good on paper,...lol and when not on paper take the corporate answer,...replace it, with no thought to the consumer, installer or the cost, must be nice to live in a numbed out world,....NOT!!!!!!
    "The bitter taste of a poor install lasts far longer than the JOY of the lowest price"
    ChrisJ
  • Bob Bona_4Bob Bona_4 Member Posts: 2,083
    Was the recommendation due to remaining odors?
  • STEVEusaPASTEVEusaPA Member Posts: 4,209
    I had one like this. In this case, the HO ran out of oil, bought some cheap oil from another company and primed the burner himself, but didn't tighten the bleeder.
    I think replacement is the best option-especially if you homeowner's policy is paying for it.
    Once oil gets into the blower compartment, if the blower turns on, it's now everywhere-blower motor wheel, throughout the heat exchanger and up into the plenum and coil. I don't think anyone could clean it and remove all traces of oil/smell.
    Even after the best of environmental cleanups, in my case there was still oil under the entire unit that just can't get cleaned up without yanking the unit.
    steve
    Bob Bona_4
  • JackJack Member Posts: 1,044
    I almost always ask the question of contractors in my seminars, "What percentage of your business decisions are based upon your fear of the Trial Lawyers Assoc?" Whether it is right or wrong, the insurance company is driving this train. If you left it in place, you have exposure, I think. If the unit is covered and they have made the call don't overthink it. Put a new one in.
    Bob Bona_4
  • Robert O'BrienRobert O'Brien Member Posts: 3,210
    Pump recall?
    To learn more about this professional, click here to visit their ad in Find A Contractor.
  • STEVEusaPASTEVEusaPA Member Posts: 4,209

    Pump recall?

    More like a bulletin about fuel pumps that were shipped and the supply/return plugs may not have been properly tightened and may leak. The exact opposite of what you usually see where you can't get them off.
    https://www.beckettcorp.com/support/tech-bulletins/cleancut-pump-a2ea-6527/


    steve
    lchmb
  • lchmblchmb Member Posts: 2,991
    In this case, the lady smelled oil and noticed some sooting upstairs. A tech responded who observed the inlet plug leaking and repaired the oil and cleaned up the remaining oil. From what i understand it was less than a cup of oil but had run under the front plate and under the hx. After the cleanup we took care of the small amount of soot in the house and the system ran in the spring. There were no other complaints of smell or soot. It has now been 3 months and she is now requesting the change of the unit. I'll be visiting the unit next week. If I notice a smell or staining, I'll replace it. If she pushes to hard...I'll just replace it..going to be a busy fall...
  • j a_2j a_2 Member Posts: 1,796
    It's all a good reason to register your eguipment either by online or mail...Also for installers to kinda stick with the same manufacture....Recalls, and safety bullitens need to reach the end user and as well as the installer...Hopefully the installer is a real installer...and not the cheap moonlighter, who has no coverage,or license....Can and does get really really ugly
  • lchmblchmb Member Posts: 2,991
    company I work for installed it..top brand..but they will not warranty it for a fuel leak. I received the notice on the fuel pumps but this one was already in and done. Ahh well we will make it right either way..
    Robert O'Brien
  • j a_2j a_2 Member Posts: 1,796
    lchmb said:

    company I work for installed it..top brand..but they will not warranty it for a fuel leak. I received the notice on the fuel pumps but this one was already in and done. Ahh well we will make it right either way..

    Was posting in general, and did not in any way point fingers, not my intention...It does sux when all the big cooperative guys celebrate there sales while the little guys make up for the crap they sell
  • lchmblchmb Member Posts: 2,991
    I'm actually thinking I'll just order a replacement jacket. Burner and hx are fine. only issue would be residual oil in the insulation I would think. Replace that problem solved...
  • SteamheadSteamhead Member Posts: 13,869
    Does the manufacturer have an opinion on this?
    All Steamed Up, Inc.
    "Reducing our country's energy consumption, one system at a time"
    Steam, Vapor & Hot-Water Heating Specialists
    Oil & Gas Burner Service
    Baltimore, MD (USA) and consulting anywhere.
    https://heatinghelp.com/find-a-contractor/detail/all-steamed-up-inc
  • lchmblchmb Member Posts: 2,991
    didnt think to ask...
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