Good service?

BobC

This morning I was in the cellar and I noticed my Bigmouth was venting steam, I rapped on it but refused to seal. When i went on the computer i sent peter a msg and asked him if I could send the unit back for examination.

An hour later the doorbell rang and Peter North was standing on my doorstep with a bigmouth in his hand. He came in and we swapped the vent out and waited to make sure it sealed against the steam. He will let me know what he finds when he examines the vent back at the plant.

Barnes and Jones is just south of me but I am flabbergasted by this level of service. It just does not get better than that.

Bob

Sailah

haha I thought you'd like that. I was going to write you an email saying the warranty was only good for 30 days and then show up. What can I say, we stand behind our parts.

So the funny thing is, I just tested it. Works fine.

I think you just wanted some company on a Friday morning!!

Thanks

Peter

ChrisJ

BobC said:

This morning I was in the cellar and I noticed my Bigmouth was venting steam, I rapped on it but refused to seal. When i went on the computer i sent peter a msg and asked him if I could send the unit back for examination.

An hour later the doorbell rang and Peter North was standing on my doorstep with a bigmouth in his hand. He came in and we swapped the vent out and waited to make sure it sealed against the steam. He will let me know what he finds when he examines the vent back at the plant.

Barnes and Jones is just south of me but I am flabbergasted by this level of service. It just does not get better than that.

Bob

Wait,

Peter North delivered a Big Mouth to you?

I'm in tears right now.

I didn't know Barnes and Jones had ex porn stars working there @Sailah ?


Freudian slip?

Larry Weingarten

Sorry, couldn't help it.

Yours, Larry

BobC

@ChrisJ That was just an example of the cheese beginning to slip off the old cracker - wait till you get up my stage of decrepitude!

@Sailah It's interesting - that vent was blowing steam at a good rate at about 8:30 this morning. Because of my bifocals I could not tell if it was fully open or the plunger was sitting cockeyed on the seat. I can tell you I thought it was spitting some steam about a week ago but never investigated it.

In any case thank you very much for caring enough to drop by.

Bob

Sailah

ChrisJ said:

Wait,

Peter North delivered a Big Mouth to you?

I'm in tears right now.

I didn't know Barnes and Jones had ex porn stars working there @Sailah ?


Freudian slip?

You're really up on your porn stars, I had no idea.

Well, I did name the stupid thing Big Mouth. Better than Deep ...

OK that's enough

Sailah

BobC said:

In any case thank you very much for caring enough to drop by.

Bob

My pleasure, happy to do it. Always enjoyable to put a face to a name.

Peter North

ChrisJ

@BobC No biggie, you made me laugh good, and that's healthy.
I had to re-read it and then scroll down to look at Peter's signature.


@Sailah Yeah, I have no response to that, you got me haha.

DanHolohan

Rick in Alaska should order one. See what happens.

Mr. North? ;-)

Fred

That is fantastic! Thanks Peter!!!

Abracadabra

@BobC how was the trap installed? horizontally or vertically?
@Sailah i assume orientation should not affect operation right?

I've always installed them vertically with the inlet of the trap going up.

Fred

@Abracadabra ,They have to be installed vertically

Sailah

His was installed correctly, inlet pointing up, outlet perpendicular to the floor.

Can't explain it because I didn't see it failing but no reason to think Bob didn't see the steam. When I examined it at his house, nothing appeared amiss, nothing out of place. I put it on the rack and put steam to it. Closed off just like it should. Opened it up and examined it, nothing jumps out at me. The o ring seal is perfect, diaphragm still has the fill in it, seat is floating free.

Other than the brass being oxidized it looks new.

BobC

@Abracadabra The vent was installed vertically on a nipple that elbowed over about 16" to get it out of the way of any water slugs at the end of the steam main.

The system never see's more than 10-12 oz of steam. I know they test each one at the factory at several pounds of steam I wonder if it would be worth testing one at low pressure to be sure there wasn't an anomaly at low pressure. Probably wouldn't prove anything but you never know.

Bob

Abracadabra

@Sailah zooming in closely on the pic, it appears one side of the seat (on the right as you look at the pic) appears more oxidized. The (not sure of nomenclature with a trap) plug/washer? on the bellows looks darker from about 2:00 to 7:00 position. Is it possible it was "latching" up on the seat?

EBEBRATT-Ed

HAHA somebody will crank the pressure up to 15 psi to "make it close"

I think you guys just wanted coffee and doughnuts this morning!!

Sailah

I think that's more lighting than anything. Looking closely at the plug you can clearly make out the contact area of the O ring seat. It's a little off center but that's due to the disc being slightly offcenter from the casting boss more than anything.

I pulled/pried the O ring out and it was firmly bedded into the silicone. I had to tear it to get it out. And It was fully intact. When I put steam to it, it closed instantly and did not leak a single drop which I was sitting there for a minute with Danny.

The only thing I can think of was that the plug somehow bound up and it prevented it from closing properly. I can't check this now and wasn't able to duplicate it. But seems the most likely since everything else is fine including the disc.

BobC

Some mysteries just don't want to be found. It could well have just been a fluke. With the number of vents you have out in the field at this point I'm sure the design is solid.

Bob

Fred

I suppose it could have been anything. Any chance there was a fleck of brass sitting in that housing that might have blown up between the o-ring and the plug?