Quick question for Lochinvar Installers

BoilerQuest

Hi all,
I just got a KHN85 installed. Before I call the installer, I wanted to get some quick feedback.

My smart system LCD screen does not line up properly with the face plate, causing the top of the display to be cut-off. The studs don't line up properly and there is no ability to adjust. I can only read the bottom half of the status (i.e. STANDBY, SET POINT MET, etc.). and almost can't tell what the outdoor temp is on system diagram screen. Is this normal in your experience? It is annoying for something that costs what it does, but I want to make sure if I have the installer go through a warranty replacement that I don't get a new display with the same issue.

Thanks

Leon82

You should be able to see the whole thing

Can you post a picture?

BoilerQuest

Sure. See attached.

https://drive.google.com/file/d/0B9bvcdtM64OqMl9ZUmpDcEhuSklhSDVzSXZPd1l3c1pOZVRz/view?usp=sharing

https://drive.google.com/file/d/0B9bvcdtM64OqNHJRdkY0Vm5OSjB6eVlYaGNGbFNXLTNCNGl3/view?usp=sharing

rick in Alaska

First one I installed had the same issue. Homeowner who is very anal decided he was just going to leave it like it is. The newest ones I have installed are ok, so they have fixed the problem.
They also had some problems with gas train breakage and have started sending out the last piece of gas piping loose, so there is no chance of it being knocked around and breaking parts.
They do listen and fix things as needed.
Rick

Eric_32

I haven't put in any KHN boilers yet just the WHN, and they haven't had that issue. I'd call to get it fixed, I wouldn't settle for it like that.

keyote

those screen frames are pretty tight, even mine which is equal all around cuts off a bit on some screens, id ask for a new one in your case its severe.Love the boiler though

BoilerQuest

Thanks for the feedback everyone. I'm going to contact my installer and see what he can do. I know it will bother me if I leave it be.